Vp Operations Ncf Jobs

With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward.
We are currently looking for a Vice President Operations, Nissan Canada Finance to join our team in Mississauga, ON.
Key member of the Senior Leadership team at NCF this role is responsible for management and day-to-day direction for the NCF Operations team (Funding; Credit; Customer Service, Collections and Wholesale Finance.
Job functions Include but are not limited to:

• Responsible for leading and monitoring each department’s activities, operational results and training activities. Examples in Credit and Funding include ensuring quality and speed of credit decisions and contracts are funded promptly and accurately. In Customer Service/collections, monitor to ensure targets are met related to delinquency control, credit losses, insurance follow-up and customer/dealer satisfaction. Ensure that people are properly trained to reach their potential. Collaborate with Business Systems, Risk and IS to ensure that processes and tools are adequate to achieve targets.
• Focus on Customer, Dealer and Employee Satisfaction. Actively monitor engagement and develop and enact strategies that balance satisfaction with overall business results. Actively engage with industry peers and experts to benchmark and assist in developing NCF Strategic direction. This can be accomplished through dealer contacts/visits, industry roundtables and individual meetings to keep on top of industry issues and dealer business. Identify and resolve any dealer problems expeditiously.
• Maximize resources to achieve targets. This includes but is not limited to allocation of personnel in each department including full-time, contracts and employees at NRFM. Assist in preparation and overall management of budgets for NCF. Ensure budgets of each department reflect an accurate assessment of what is needed to allow the department to attain its targets. Monitor variances and institute corrective action.
• Delegate for the President/Managing Director during absence due to extended travel, illness or vacation.

Minimum Qualifications:

• Interpersonal Skills: Interacts with a variety of internal and external contacts. Speaks on behalf of NCF with a variety of people (dealers, staff). Motivates and persuades dealers and staff on a variety of matters (targets, policies and procedures), and applies conflict resolution skills daily in dealing with dealer problems/complaints, staffing and operational issues. Effective listening, counselling, negotiation, and diplomacy are required when dealing with dealer problems. Communicating complex issues is involved when dealing with confidential operational and people issues. Presentation and facilitation skills are necessary in meetings or making proposals.
• Decision-Making/Impact of the Position: Decisions are made based on approved guidelines for the position, including utilising approved budgets as seen necessary, rewarding employees for performance, disciplining when appropriate, and allocating resources where required.
• Sensory and Physical Demands: Considerable time is spent concentrating on analysing reports/data and industry papers (often while using a computer), reviewing/approving credit decisions, and answering dealer and staff inquiries.
• Complexity and Problem Solving: The position is about solving problems and removing barriers for dealers and staff to maximise their potential and meet targets.
• Knowledge: A university degree (finance, economics, administration, or related discipline) and 15 years of experience in automotive financing including retail and wholesale leasing, retail financing, wholesale floor plan and credits. Must have a minimum of 5 years directly managing people as well as budgeting experience. Proficiency in various consumer and commercial statutes across Canada governing automotive finance, as well as credit/discounting/collections systems knowledge is preferred. Also requires a broad knowledge of NCF’s products and services, policies and procedures, and major competitors’ activities. Broad automotive finance industry experience and leadership skills are required.
• People Management: Direct Reports – 5 Managers; Indirect Reports Supervisors, Analysts and Representatives level roles for Credit, funding, Collections, Customer Service; Account Services, Wholesale Financing and Lease Customer Network (>100 in total)

All typical people management responsibilities including establishing direction and setting goals, obtaining buy-in, completing performance reviews, developing employees, answering questions, day-to-day coaching and mentoring, leading by example, rewarding, delegating tasks, etc.
Welcome to an open lane of possibility. Drive your career forward and join the company leading the technology and business evolution of the automotive industry by applying today.
Nissan Canada, Inc. is proud to be recognized as a Great Place to Work for the fourth year in a row. This certification was made possible thanks to our employees who share a continued focus on building, sustaining, and being a part of a high-performing workplace culture. Join our winning team today.
All of us at Nissan – regardless of functional area or expertise – share a passion to design, manufacture, and sell high-performance vehicles. It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire. **Visa sponsorship for this position is not available at this time.**
NISSAN FOR EVERYONE
People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.
Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.
Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.
Join us as we carry our commitment to diversity and inclusion into the future.
Mississauga Ontario Canada