Vp, Technology Operations Jobs

Opentext - The Information Company

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity: Vice President of Technology Operations

You will be responsible for the management of the teams and assets that serve as the technological foundation for our global enterprise. This includes running the day-to-day technology operations, Service Desk, Operations Center, IT Service Management, End User Services and Client Engineering teams while executing the programs and activities necessary to modernize at the pace needed.

To be successful, you will need to partner with all Corporate IT and business leaders to coordinate operations, reporting and governance activities to meet current business commitments and resolve issues quickly.

You will also need to ensure that stability issues are being addressed, service availability is improving, and operations is moving in the right direction to reduce risk of outages that could impact the business.

You Are Great At

• Establish strategy partnerships with, negotiate with, and manage key business partner and vendor relationships.
• Drive continuous improvement in technology operations, addressing stability issues, enhancing service quality, and ensuring alignment with long-term business needs.
• Oversee the management and performance of technology operations teams, ensuring optimal service delivery and infrastructure stability.
• Develop and manage budgets, forecasts, and resource allocations for technology operations.
• Provide perspectives and guide executive decisions based on personal experiences and connections and learnings from organizations and relationships.
• Develop and communicate a clear vision for our technology operations roadmap.
• Provide IT infrastructure and application metrics regarding performance, utilization, and availability.
• Investigate and identify technology trends, solutions, standards and best practices especially around self-service, AI/ML and automation.
• Foster a culture of innovation, collaboration, and customer-centricity within the technology operations team.
• Ensure that technology operations teams and activities comply with relevant industry standards, regulations, and best practices.

What It Takes

• Demonstrated ability to build and maintain relationships with senior executives, cross-functional teams, and external partners
• Bachelor's degree in Computer Science, Information Technology, or a related field or applicable combination of education and experience, Master's degree or MBA preferred
• In-depth understanding of current and emerging technologies, and their potential impact on business operations
• Exceptional communication, negotiation, and presentation skills
• Extensive and deep experience in IT operations, also within a leadership role
• Proven experience in managing large-scale technology operations for a global enterprise
• Management and leadership skills including coaching consensus building and ability to effectively manage resources to address competing priorities
• Customer service orientation
• Strong strategic planning, budgeting, and resource management skills
• Ability to effectively prioritize tasks in a high-pressure environment
• Strategic planning capabilities (approaches and processes tools deliverables) as well as experience with architecture frameworks

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected].