Senior Director Of Client Services

Thomas, Large & Singer Inc. is a leading provider of comprehensive value chain solutions to leading consumer packaged goods brands in the Canadian market as well as broker management services and private label brokerage services. Our dynamic team is growing. Currently, we require the services of a strong Senior Director, Client Services.

Reporting to the Chief Financial Officer (CFO), the Senior Director, Client Services is responsible for Client Management services for the organization and management of the Director, Client Services team. The team incorporates both supply chain and finance professionals. The Senior Director will also manage the flow of the Finance Department by providing strategic thinking and effective leadership, with the aim to make profitable decisions, and guide the company towards long-term success. This role will be supported by our Director, Supply Chain and Replenishment as well as the CFO for mentoring on key business relationships and corporate objectives.

This key strategic position requires not only expert knowledge of the TLS and Emblem business but also extensive knowledge about each of our clients and customers businesses in order to provide appropriate services, competitive pricing and overall excellent service. This role will be based in our Markham office and may require some travel to our warehouse location, client offices and/or other off-site locations.

Responsibilities include:

• Manage and mentor a team of Directors on the Client Services team
• Develop and manage key client relationships alongside your team
• Provide support for the Client Business Review process for the entire organization
• Manage discontinued clients requirements from your portfolio and P&Ls as they transition from the organization
• Assist Director, Client Services with renewal pricing and new quotes for each client portfolio
• Review month-end and year-end financial statements for client statements
• Review all buy/sell financials ensuring consistency for assigned portfolio
• Maintain relationships with clients and other external vendors
• Perform ad hoc financial analysis and review operations
• Coordinate schedules required for annual external financial statement review engagement
• Participate in weekly meetings with executive team
• Manage the process for hiring and training new staff for client portfolio
• Provide expertise for marketing/sales/operational complex problems

Required Skills:

• Strong written and verbal communication
• Advanced Microsoft Excel & PowerPoint skills
• Industry experience preferred from Consumer Packaged Goods (CPG), Distribution, or Public Warehousing
• Experience managing remote locations (US preferred)
• Exposure to US business operations
• MBA and//or leadership training is an asset
• 12+ years of progressive experience
• Must be detail oriented with strong problem solving skills
• Strong working knowledge of P&L and financial statements
• Managing external client relationships
• Excellent time management and organizational skills, with the ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong financial acuity and analytical skills
• Experience in managing staff as well as coaching & team building
• Sage X3 ERP proficiency is an asset

What’s In It For You…

• Benefits – Health & Dental, Life Insurance, Disability Insurance, Parameds – Massage!
• Great team dynamic and a tight knit company culture. One of the most important factors in choosing your next role is the people you work with and our people are AWESOME!
• Competitive compensation package (salary & bonus). We get it – money isn’t everything, but it’s still a very important factor.
• Pension Matching (after 1 year – employees put in 5% and TLS matches with 5%)
• Summer Hours Program – who doesn’t want to leave early on Fridays to spend more time with friends and family while the sun is shining.
• Tuition and professional fees reimbursement.
• Flexible work environment. Ability to work from home 2-3 days per week.

To apply for this position please send your resume to: [email protected]

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Thomas, Large & Singer welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.