Managed Services Client Director Jobs

Create a positive team member experience.

Understands service-line offerings with sufficient depth to be able to discuss service-line offerings with prospects.

Coordinates sales efforts with Firm Principals and Practice Leaders in order to perform joint-selling activities.

Provides support to Principals in deal negotiations, contract development, and due diligence.

Builds and maintains key relationships with significant Firm prospects.

Makes cold calls and maintains contact with prospects and clients through telephone, e-mail, and mail.

Experience leading account planning sessions and establishing processes and key metrics for account management

You will communicate regularly with senior management and other stakeholders to provide updates on client relationships and departmental performance.

Strong technical knowledge and skills (do not require you to know how to code) but have strong knowledge of technology

You will ensure that we provide a remarkable client experience which is our committed mission

Experience managing multiple clients and accounts simultaneously and reporting regularly on progress

Highly developed communication, presentation, leadership, facilitation, and negotiation skills

Skillful management of 15-20 clients for tier-3 level support.

A minimum of 3 years of experience working for/within an MSP.

2-3 years of hands-on experience with Microsoft Azure.

Exceptional communication skills coupled with a clear understanding of the business value in both business and IT development.

Exhibit excellent customer service skills, consistently going above and beyond for our clients.

Proficiency of 3 years in Microsoft Office 365 – System-level administration.

Excellent time management and organizational skills, with the ability to effectively prioritize and execute tasks in a high-pressure environment

Manage discontinued clients requirements from your portfolio and P&Ls as they transition from the organization

Experience managing remote locations (US preferred)

Manage and mentor a team of Directors on the Client Services team

Develop and manage key client relationships alongside your team

Manage the process for hiring and training new staff for client portfolio

Collaborating with others on the Product Management team to drive internal development activities through clear requirements for our service offering;

Proven background in a Product Management role with a minimum 5 years of experience

Practical knowledge of cloud-hosted products and managed service offerings

Experience in a B2B SaaS environment, with knowledge and experience in driving recurring monthly revenues from a cloud-based product

Strong capabilities in writing use cases and product requirements, then guiding them through development and release to market

Knowledge and experience in the video surveillance industry an asset

Location: Moncton, NB (remote work not available at this time)

Lead the development and implementation of all recruitment functions for our clients

Oversee scheduling, payroll, retention, and other admin related duties as required

Participate in strategic planning sessions with members of the ownership team

If you're outgoing, organized, and great with people, this job may be for you! Some duties include:

If this sounds like you, please submit your resume to:

Strong project management and/or Customer Success skills, including experience with leading large initiatives.

Contribute to internal company initiatives, including mentoring resources and honing effective people management skills.

Lead project management activities, such as project planning / case management, creating work breakdown structures, and managing change control.

NetSuite implementation experience or managed services experience is required

Manage the solution delivery across all project phases including discovery, design, build, testing, training, and deployment.

Conduct fit/gap analyses to support system design and execution based on business requirements.

Experience in leading cross functional teams focused on incident management, escalation procedures and related disciplines

Maintain high performing service support functions with focus on Boomi Managed Services.

Manage a set of portfolio customers based on services lifecycle

AWS Cloud Practitioner Foundational or Microsoft Azure Fundamentals Certification

Excellent written and verbal communication skills

AWS Solution Architect Associate Certification

Knowledge of some of the following software technologies: C#, .NET, JavaScript, HTML5 and IIS

Strong written and verbal communication skills

Strong analytical, troubleshooting and problem-solving skills

3 or more years of development experience

Experience with the ArcGIS Platform (ArcGIS Server, ArcGIS Javascript API, Web AppBuilder, etc.)

Fair, equitable salaries, a good group benefits program, health spending account, RRSP matching, and profit sharing

Experience with ITIL processes and associated ITSM systems and service portals for Incident and Change Management.

Experience in a 24x7 managed services, hosted service company, or Network Operations Center environment.

Client relationship skills and experience managing vendors.

Basic knowledge of Cloud security and compliance controls

+1year Experience with cloud servers, services, and software or equivalent sys admin experience with on-prem server and virtualization environments.

Experience with Windows and Linux system administration, supporting and scaling virtual server cloud or on-prem environments, and solving network issues.

Understand and adhere to the processes and responsibilities defined by the territory quality management system

Responsible for Service Delivery Excellence in a 7x24x365 operations environment. Service Delivery Management will report to this role.

Bachelors Degree or equivalent in IT Management or other related technology fields of study.

Liaise with GS Managed Services team for continuity of service and new service development.

Overall, ensure that all completion milestones are achieved, obtaining customer sign-off and acceptance certification

Manage or participate in any post project reviews, and feedback lessons learned as part of Hitachi process improvement