Professional Services Director, Client Partnerships

We are looking for a Director, Client Partnerships to join our team! When you join Aequilibrium, you get to be a part of a fun and agile company driving innovative change in FinTech and VR. We’re looking for a strong team member who wants to contribute to our incredible culture, make a meaningful impact on client deliverables, and work collaboratively with an award-winning team.

The Director, Client Partnerships will be responsible for the growth and delivery of digital and consulting services to mainly Banking/Financial Services companies. A key focus for the leader will be to increase sales and revenue by building key business and IT relationships with existing customers. A successful candidate will need to be able to find opportunities, identify the best solution, bring together the sales, and lead the delivery of our engagements. This role requires a combination of strong interpersonal skills, strategic thinking, leadership abilities, and a deep understanding of professional services.

This individual will be strategic and proactive in maintaining and expanding an account and comes with professional services experience with a technical background.

Who You Are

• You will build and grow the funnel of opportunities and lead expansion into our current client accounts
• You will collaborate with the sales and marketing teams to generate new leads and business prospects
• You will maintain and fortify relationships with strategic alliance partners
• You will act as the primary point of contact for clients, addressing their inquiries and concerns
• You will be a trusted advisor to our clients and build and maintain strong relationships with key clients and stakeholders
• You will collect feedback from clients and use it to make improvements in service delivery.
• You will be proactive and lead and prepare for account planning sessions to plan for the expansion of our accounts
• You will communicate regularly with senior management and other stakeholders to provide updates on client relationships and departmental performance.
• You will understand client needs, objectives, and challenges.
• You will negotiate contracts, service-level agreements, and other agreements with clients.
• You will develop and execute strategies to expand the client portfolio and meet revenue targets
• You will identify opportunities for upselling or cross-selling services to existing clients
• You will mitigate risks associated with client projects and relationships and implement best practices and a plan to minimize potential issues and risks.
• You will ensure that we provide a remarkable client experience which is our committed mission
• You will develop and implement strategic plans to drive the growth and profitability of the professional services department.

Must Have Qualifications

• Strong technical knowledge and skills (do not require you to know how to code) but have strong knowledge of technology
• Have analytical and financial skills in order to forecast and report revenue, expenses, and project completion milestones
• Have at minimum 3 years working in a professional services environment
• Ability to work with a diverse range of talents, personalities, and teams
• Experience leading account planning sessions and establishing processes and key metrics for account management
• Ability to work under pressure, within tight deadlines, and maintain a good sense of humor, tact, and professionalism
• Experience managing multiple clients and accounts simultaneously and reporting regularly on progress
• A proven track record of retaining and growing client accountsStrong sense of urgency and ability to thrive in a fast-paced, timeline-driven, and ambiguous environment.
• Highly developed communication, presentation, leadership, facilitation, and negotiation skills

Nice to Haves

• Hubspot CRM experience
• Experience in the Financial Industry
• Experience in XR/VR or emerging technologies

Location

• This position will be remote

Reporting

• Reporting into the CEO

About AEQ

Aequilibrium is a technology professional services organization voted multiple times among the Top 5 Best Companies in BC to work for, consistently ranked among the Top 5 Digital Agencies in Vancouver, and winner of multiple VancouverUX Awards for product design. We bring together product managers, designers, and developers dedicated to creating winning web, mobile and IoT solutions. Our team uses Agile methodologies and Lean Startup principles to deliver our clients’ projects faster and with less risk.

If you feel you’ll thrive in this environment and make a difference, you should definitely apply!

Some of Our Benefits

We offer our full-time employees:

• Unlimited access to Udemy a learning platform
• Fun in person quarterly engagements and activities
• Ability to work with genuine and extremely talented team members
• Comprehensive Benefits package that includes Medical, dental, and extended health benefits
• Competitive compensation rates
• Employee referral bonus
• Remote

Learn more about our roles:

Please note

At Aequilibrium, we seek candidates that add to our culture of valuing, respecting, supporting, and caring for each other. Diversity of thought and perspectives is critical to our success and all applicants are considered regardless of sexual orientation, gender identity, race, colour, age, disability, marital status, heritage, religious or political beliefs.

Aequilibrium is trusted with highly sensitive information. Upon joining our team, you may be asked to undergo security screenings including a criminal record check.

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