Client Services Coordinator - Data Services

Who we are:
For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
We encourage you to apply if your qualifications and experience are a good fit for any of our openings.
Your Role:
We are looking for an energetic, detail-oriented individual with superb customer service skills to join our Data Services team as a Client Services Coordinator. As the Client Services Coordinator you will provide comprehensive administrative support to the daily processes and business operations of our fast-paced organization.
The role requires a resourceful individual who is energetic, adaptable, logical, tech-savvy, and who works well independently, but thrives in a team environment; someone who enjoys learning, building relationships, and possesses good business acumen.
The role may require you to work on statutory holidays and evening on-call shifts.
Are you up for the challenge?
Your Job:

• Organize, analyze and validate customer reports and agreements
• Ensure proper authorization and all required information is obtained for customer requests
• Present solutions to our customers' needs based on Global Relay’s policies, procedures and technologies
• Provide exceptional first-class assistance while helping customers manage their data within their archive Daily management of phone and email requests while maintaining department SLAs
• Perform Salesforce case creation and data entry with accuracy and completeness
• Liaise with internal departments to support all client requests
• Ensure clear, accurate, effective and timely communication with clients, team members, and stakeholders
• Provide accurate pricing and billing details to customers

About You:

• Ability to speak and write English fluently and possess excellent interpersonal and communication skills with professional telephone etiquette
• Strong work ethic with a willingness to multi-task and be flexible to take on varied responsibilities
• A friendly, “can-do” attitude and customer focused approach
• Goal oriented self-starter who can work independently and reliably with minimal supervision and has an appetite for continuous learning
• Ability and maturity to exercise tact and discretion, and can be entrusted with confidential information
• Comfortable working under pressure in a fast-paced environment
• Proven ability to handle challenging situations with integrity, empathy and sincerity
• Please note: submitting a cover letter in addition to your resume is highly encouraged for this role
• Good judgment to proactively and independently solve problems and make sound decisions
• Exceptional time-management, organizational, and prioritizing skills with great attention to detail
• Proficient in Microsoft Office applications (Word, Excel, Access, PowerPoint & Outlook)
• Post-Secondary diploma/certificate, or relevant work experience

What you can expect:
At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.
Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.
We seek to ensure reasonable adjustments, accommodations, and personal time are personalized to meet the unique needs of every individual.
We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.
To learn more about our business, culture, and community involvement, visit www.globalrelay.com.