Client Partner, Information Systems Reporting & Development

The salary range for this position is CAD $37.01 - $53.20 / hour

Why Fraser Health?

Fraser Health continues to be recognized as one of BC's Top Employers, are you someone who is passionate about making a difference in the lives of others?

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of nearly 45,000 medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

Effective October 26th, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Take the next step and apply so we can continue the conversation with you.

Come work with dedicated health care providers who are enthusiastic and committed to provide quality healthcare to our clients/patients/residents. We invite you to find out why more than 95% of new employees recommend Fraser Health as an excellent place to work. Work hard and have fun while you do it.

Curious to learn what it’s like to work here? Like us on Facebook (@fraserhealthcareers), follow us on Twitter & Instagram (@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights.

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Client Partner develops specifications and analysis for complex systems applications within Employee Experience; provides application and/or technical support for all computer-based information systems under the HR Systems portfolio; increases the management and communications of knowledge and efficiencies resulting from getting the right knowledge to the right people and at the right time to support management decisions on human capital. Ensures accurate reporting, data integration and data integrity through the development, maintenance and writing of queries, reports and tools. Develops web based solutions for data entry, reports, and data presentation. Utilizes data analysis tools such as R and SAS to analyze data and create predictive models. Consults with Privacy and Security and Architecture to ensure privacy and security standards are met and adds processes and services to ensure compliance. Provides advice and systems recommendations to system users.

Responsibilities

• Leads in the developing Service Level Agreements between EE and Information Management to support the movement of projects to operational status, maintenance, and support.
• Designs, develops and maintains, and/or works with-outside vendors to develop SQL database and software applications supporting HR process/program and knowledge needs.
• Supports, creates, develops, and maintains the information systems (e.g. WHITE, INN, EARL etc.) in Employee Experience (EE) to ensure appropriate data capture, system maintenance and analytics through the development, maintenance and writing of queries.
• Participates in strategic planning support and change management services by assisting the EE management in streamlining processes and best practices for electronic employee health information capture and utilization. Builds systems and reports needed to facilitate these needs.
• Prepares start-to-finish spectrum of assistance in the roll-out of processes and systems (technical documentation, user training material, information sessions and presentations); designs and conducts education sessions to internal and external system customers to facilitate the delivery of new systems and to enable usage of applications in an optimum manner
• Analyzes and assesses EE information systems to ensure data quality and validity. Provides solutions to improve data input practices and resolve operational issues.
• Consults with Privacy, as well as Security and Architecture to ensure web development and databases meet privacy and security standards. Builds in systems and process to comply with their requirements such as web time-outs, encryption, row level security etc.
• Creates/develops data import tools to facilitate automated data import into EE systems to reduce manual entry needs and improve data quality.
• Participates on assigned internal and external committees as required and works collaboratively as a member of the EE Data and Reporting team.
• Conducts assigned projects by researching user and HR needs, best practices within Fraser Health and with other employers; develops web based solutions to support clinical management approvals for staffing needs; participates on user project teams to ensure implementation and/or system revisions provide optimum results; participates on discussions with stakeholders to partner on services and information requirements.

Qualifications

Education and Experience

Bachelor's degree in Computer Sciences, Mathematics, Economics, Statistics or other related area with programming course work, with three (3) to five (5) years of recent, related information management experience, or an equivalent combination of education, training and experience.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

• Knowledge of systems analysis, design and development life cycle theory, concepts and practices.
• Demonstrated knowledge in machine learning and predictive analysis
• Demonstrated ability building web applications and windows services
• Proficient with Angular JS, Javascript, C++, Python, CSS
• Knowledge of database development and administration
• Demonstrated knowledge of electronic information systems.
• Demonstrated skills in data research, gathering, data modeling, and business analysis using tools such as R, SAS, SSPS
• Demonstrated skills with building and maintain SQL Server Integration
• Services packages and SQL Agent jobs to move data between servers/databases.
• Physical ability to perform the duties of the position