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Coordinator | Data & Analytics Services
Company | Interior Health Authority |
Address | Kelowna, British Columbia, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-07-31 |
Posted at | 10 months ago |
Position Summary
- Acts as service request process owner for D&A ensuring that service management processes are being performed as agreed to. Measures response to evaluate the effectiveness and efficiency of service against Key Performance Indicators.
- Supports the onboarding process of the new staff, arranging access, equipment, education and an overview of data and resources available.
- Tracks D&A spending associated with expenses incurred by cloud-based data hosting initiatives.
- Works closely with D&A units to prepare executive level reports, presentations, project status reports, quality-related targets and education that supports initiatives focused on system and data quality improvements.
- Works with Human Resources to promote post-secondary CO-OP opportunities in an effort to expedite hiring of new graduates.
- Aligns and integrates data quality improvement efforts with D&A units, programs, and networks.
- Develops a cross-portfolio education and development plan for D&A staff, leveraging opportunities available from vendors and third-parties to advance and develop team analytics capabilities.
- Acts as a liaison between D&A and partners (both external and internal) for information gathering, task tracking and progress monitoring; ensuring that issues are effectively managed and resolved or escalated, in order to provide the best, most seamless services to customers.
- Facilitates open communication and discussion with key business partners capturing and disseminating future directions both to partners as well as D&A units.
- Develops Communication and Change Management plans for D&A on projects and initiatives impacting data and related services.
- A minimum of three to five years recent, related experience in an information systems technical environment; healthcare information systems environment preferred.
- Or an equivalent combination of education, training and experience.
- One to three years experience coordinating/provisioning training services and/or delivering user level training. Experience with health system information technology education preferred.
- One to three years experience with involvement in project/change management, planning, implementation, and evaluation.
- A level of education, training, and experience equivalent to a Bachelor’s degree in Health Information Sciences or Computer Science.
- Expert-level knowledge in Microsoft SharePoint, M365 and MS Teams
- Demonstrated ability to lead, plan, manage, and implement organization-wide projects.
- Flexible, adaptable to change, innovative, and responsive to clients’ needs
- General knowledge of current healthcare issues and health information standards
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