Project Manager, Professional Services (Equest)

Project Manager, Professional Services

CityView - Remote

The primary function of the Project Manager (PM) is to assist the Company in exceeding the expectations of new and existing customers from concept to delivery and installation.

The PM will act as the first point of contact for customers concerning their individual projects as well as ongoing business requirements. An ideal candidate would have experience with direct customer contact, be a problem solver and a track record of navigating through complex projects while creating strong relationships internally and externally. If you are a person who wants to work for a values-based company with a solid growth plan; this is the opportunity you have been waiting for.

Key Duties And Responsibilities

• Effective communicator (Through presentations and in writing)
• Negotiate modifications and / or trade offs to project scope or delivery dates with client, based on project deliverables, contingencies and predefined acceptance criteria.
• Resolve project issues and/or delays to reduce the impact on the client and ensure timely implementation.
• Explain implications of changes to project scope and / or objectives to client and management to ensure changes are understood and approved.
• Manage customer expectations while providing exceptional customer service.
• Provide team leadership; priority setting, decision making and problem solving
• Analyze and recommend process improvements.
• Lead all aspects of the project delivery, including managing the scope of the project and changes to the project deliverables, while ensuring customer satisfaction and profitability.

Experience And Education

• PMP designation is considered an asset.
• Excellent oral and written communication skills.
• 3 to 5 years of direct project management experience.
• Experience negotiating resources and deliverables within a matrix organization.
• Experience with of local government software implementations.
• Bachelor's Degree in Business, Communications, or Information systems preferred.
• Strong problem solving skills. Must be able to analyze information to make independent decisions quickly and effectively.

Value