Services Professional Jobs

Experience leading account planning sessions and establishing processes and key metrics for account management

You will communicate regularly with senior management and other stakeholders to provide updates on client relationships and departmental performance.

Strong technical knowledge and skills (do not require you to know how to code) but have strong knowledge of technology

You will ensure that we provide a remarkable client experience which is our committed mission

Experience managing multiple clients and accounts simultaneously and reporting regularly on progress

Highly developed communication, presentation, leadership, facilitation, and negotiation skills

Minimum of 2 years’ experience with planning, recruitment, coordination, and management of the resources needed to effectively support major projects.

Project Management Professional (PMI-PMP) or Master’s Certificate in Project Management is preferred

Working knowledge of and experience with Cybersecurity frameworks such as NIST etc.

Working knowledge of and experience with Azure cloud environments and Azure services in customer environments.

Working knowledge of and experience with O365 environments and O365 services in customer environments.

Minimum of 10 years’ business experience.

10-15 years of progressive experience in professional services, project management, or similar roles within the software or technology industry.

Solid delivery management skills, with a track record of successfully delivering ERP SaaS product implementations.

Experience in client relationship management, including dealing with key stakeholders, understanding customer needs, and driving customer success.

P&L and Book of Business Management

P&L Management for a book of business

Demonstrated financial acumen, including budgeting, revenue forecasting, and cost management.

Minimum 7 years of Project Management experience, preferably in professional services.

Strong competency of interpersonal skills, team leadership, business acumen, relationship building and conflict management.

Establish management plans such as contingency, risks, issues, communications and working agreements.

Bachelor’s degree required, ideally in business management, communications, engineering or related field(s).

Excellent oral and written communication and presentation skills, and experience interacting with both business and IT executive level personnel.

Strong ability to understand technical requirements and terminology to manage technical teams accordingly.

Minimum of 1 year of related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field;

Working knowledge of consultative customer management and/or project management roles;

Acting as a project manager for the execution of the client's projects

Possess regulatory knowledge in order to consult with clients in program direction;

A University, College and/or Post Graduate Certificate in a related area of study or equal working experience;

Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;

3 to 5 years of direct project management experience.

Manage customer expectations while providing exceptional customer service.

Strong problem solving skills. Must be able to analyze information to make independent decisions quickly and effectively.

Excellent oral and written communication skills.

Experience negotiating resources and deliverables within a matrix organization.

Experience with of local government software implementations.

Excellent customer service and communication skills to engage with various levels of management, both internally and externally.

Outstanding organizational skills, including attention to detail and multitasking abilities.

SMG (Service Management Group) is looking for a technically savvy Director of Technical Professional Services.

5+ years of professional experience leading software implementations, with SaaS experience.

Experience leading technical consulting teams focused on achieving SLA and delivery dates.

Significant experience in enterprise transformation and implementation methodologies.

Good software development and testing experience, good Python/ programming skills.

Ability to define business requirements and reporting them back to stakeholder.

Experienced in processing large amounts of structured and unstructured data, and handle the data ETL(big plus)

Knowledge of Big Data eco-system, like Hadoop, Hive, HBase, Spark, Kafka, Flink.

Knowledge of Micro-service, Container/Docker, Kubernetes, knowledge of network (big plus)

This position reports directly to Line Manager DevOps Infrastructure.

Operational, technical, marketing, and management skills

Continuous Improvement And Knowledge Management

Participate in regular, internal and external project management meetings

Manage the delivery of the requirements per the SOW/contract

Contribute to other best practice and improvement projects as assigned by management

Minimum of 2+ years of experience as a Project Manager in the utility industry

Acquire and maintain a working knowledge of the complete capabilities of Silverline's unique methodology and offerings

Proven relationship building skills and account interaction experience

Strong communication & writing skills with proposal development experience a plus

Work cohesively with Services Sales Account Executives/Sales Directors to create, execute, and manage demand generation programs for their named accounts/territories

Build and maintain a regular program of outbound campaigns, collaborating with Business Development Manager and Marketing to ensure seamless execution

Work closely with Marketing, Sales and Business Development Manager to convert leads into qualified opportunities

Management/Leadership Responsibilities: Process, Activities and Performance Management

Must be very organized and demonstrate strong prioritization skills, self motivated, and comfortable working from home

Manage 1-2 individuals initially on activities to meet lead conversion goals

Work cohesively with Services Sales Account Executives/Sales Directors to create, execute, and manage demand generation programs for their named accounts/territories

Sales/Cold Calling experience required in Salesforce, software, or SaaS applications

Salesforce experience is not required but a plus

Support the development of Change Management plans for various operational or HR initiatives as required

Use a consultative approach to build relationships with JV partner(s) to enhance the staffing experience for all stakeholders

Promote career opportunities within business units by engaging employees with transferable skills

Facilitate regular talent and business capability reviews and work with leaders on generating development roadmaps to build talent potential and experience.

Minimum 5 years’ experience in a progressive HR leadership role

Experience in a large, multi-faceted, matrix company is required

Lead team in Discovery phase, including project requirements gathering, workflow design, configuration, reports, testing and user training

Partner with Account Managers to ensure a smooth transition for customers out of the stabilization stage of their customer journey

Contribute to development of repeatable professional services offerings and packages

Identify new Professional Services opportunities with existing customers and engage with Account Manager in defining and pitching those opportunities

Provide input into the building of new professional services offerings

Ongoing coaching to the implementation specialists on your projects, including documenting feedback that is useful for their manager

Engage in 80% sales activities and 20% account management to maximize revenue generation.

Work remote (from home) 50% of the time (remaining 50% is client/office meetings)

7+ years of experience as an Account Executive, Client Success Manager, or similar role in the technology professional services industry

Nurture and manage client relationships, ensuring their ongoing satisfaction.

Manage the complete sales cycle, providing delivery assistance when necessary.

Own and manage multi-level client stakeholder relationships across multiple strategic accounts.

Team building and management skills, to bring a diverse group together to deliver required business results.

Industry recognized Project Management certification desirable.

Execution of all phases of project management from the initial bid, project resourcing, project initiation, project execution and closeout.

Work collaboratively with other internal teams: R&D, Customer Support, Product Management, Sales and Customer Success organizations.

Strong analysis skills and ability to translate business requirements into a set of project deliverables and associated tasks.

Strategically oversees, monitors, and manages projects

Contribute to work estimates, prioritization, and defining project work in collaboration with Product Management

Experience using technologies and frameworks such as Ruby on Rails, Node.js, or ReactJS.

Work on different projects and systems. Projects tend to last six months or less.

Ship impactful features that solve specific problems regularly.

Collaborate with product and engineering teams across Shopify to discover the best solutions for our merchants.

Interface directly with our merchants.

Lead application change projects by utilizing project management skills and status reporting techniques.

Work in collaboration with account management, database administration, product development and system engineering to facilitate rapid problem solving and implement changes.

Gather technical requirements from clients and translate them into actionable items for various internal technical teams.

Create and modify business rules against data entry searches, functionality, and data presentation through business rule expression language.

Ensure application fully satisfies customers in terms of data integrity, application behavior and other factors per customer requirements.

Identify risks, develop mitigation plans, and manage customer expectations.

Certification de professionnel de la gestion de projet (PMP) du Project Management Institute (PMI).

5+ years in a management role

Project Management Institute - PMP designation

10+ years of experience in the IT or Geomatics industry

Knowledge of Esri's products and services

Excellent verbal and written communication skills.

Effectively communicate features and benefits of solutions and manage customer expectations

Create and maintain fully developed relationships with strategic partners, including knowledge of their products, services and special programs

Bachelor's Degree or equivalent experience

Ideal if you have experience selling Microsoft Azure solutions

Qualify new sales opportunities consistently and demonstrate accurate sales forecasting

Consistently attain a minimum monthly gross profit and a quarterly Sales Quota.