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Professional Services Consultant Jobs
Company | AlayaCare |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting,Software Development,Hospitals and Health Care |
Expires | 2023-08-12 |
Posted at | 10 months ago |
About AlayaCare
- Deliver data-driven consulting recommendations based on industry and segment best practices
- Support implementation specialists in learning the product and market and delivering quality engagements
- Travel will be required to customer events and to provide onsite implementation support (~10%), some travel to our Toronto office will be required for onsite collaboration (percentage to be determined based on candidate location)
- Performs other job-related duties as assigned
- Partner with Account Managers to ensure a smooth transition for customers out of the stabilization stage of their customer journey
- Contribute to development of repeatable professional services offerings and packages
- Ongoing coaching to the implementation specialists on your projects, including documenting feedback that is useful for their manager
- Maintain up-to-date knowledge of and compliance with internal processes and procedures
- Identify new Professional Services opportunities with existing customers and engage with Account Manager in defining and pitching those opportunities
- Serve as a trusted advisor to customers, supporting customer issues as they come up and looping in the project manager if issues will impact project scope, timeline, and budget
- Lead team in Discovery phase, including project requirements gathering, workflow design, configuration, reports, testing and user training
- Execute on defined professional services engagements
- Provide input into the building of new professional services offerings
- Deep Expertise in the AlayaCare platform and/or relevant functional areas
- Implementation experience would be considered a definite asset
- SaaS experience or experience working with post-acute software solutions within the home healthcare space
- Recognizes and articulates complex problems related to a project
- Bachelor's Degree in a relevant field (business, health sciences, etc.)
- Must be able to effectively communicate with customer leadership
- Passion to understand customers’ business goals and challenges
- 2+ years experience in leadership across complex internal/external engagements, including functional and cross-functional teams
- 3+ years of experience in consulting and/or home health care
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