Volunteer Program Manager Jobs

The Manager of Volunteer Program, reporting to the Director of Fund Development, is directly responsible for researching, revising, and developing adjustments to the volunteer program at Humane Society London & Middlesex (HSLM).
Using their considerable skills and experience, the Manager will create research-driven strategies designed to grow the Program while optimizing volunteer engagement and retention. With over 200 volunteers, the Manager is a strategic partner to support the growth of the Program during a period of organizational transformation.
Manager of Volunteer Program, key role responsibilities:
Research and Development
Through both internal and third-party evaluators, conduct analysis of the current volunteer program. Through consultation with staff and external organizations, research and identify programmatic opportunities.
Evaluate programmatic opportunities, prepare reports and present solutions for consideration.
Lead revisions, implementation and evaluation
Responsible for overseeing all aspects of volunteer program success, including but not limited to:
Develop, implement, manage, coordinate, monitor and evaluate all aspects of the HSLM volunteer program.
Promote a culture of volunteerism.
Determine short and long term tactics and strategies to achieve program and organizational goals.
Work with HSLM staff to identify and evaluate the need for volunteer support for programs and services.
Oversee volunteer recruitment and selection.
Develop and coordinate volunteer training and orientation.
In collaboration with staff, coordinate and schedule volunteers to participate in programs and activities.
Develop and coordinate volunteer recognition, retention and evaluation activities.
Prepare and deliver written and verbal presentations.
Develop, manage and ensure adherence to department program budgets.
Maintain a comprehensive knowledge of best practices and trends in volunteer management.
Produce and maintain accurate reports, records and files.
Participate in supervision, evaluation, training and other meetings as required.
Coordinate and lead organizational communication to volunteers through newsletters and social media.
Monitor volunteer performance and compliance with roles, responsibilities, policies and agreements.
Address volunteer complaints and concerns in a timely and professional manner.
Provide mentorship, guidance, support, resources and tools to departments who are utilizing volunteers.
Lead and foster an environment of teamwork and cooperation
Participate in public relations and promotional activities as required
What you bring to the role:
You are a keen collaborator and team player with the ability to manage aspects of a dynamic portfolio with confidence and commitment.
Job requirements:
Completion of post secondary education in a relevant discipline from a recognized academic institution – volunteer management, human resources, business preferred. Or an equivalent combination of education and experience sufficient to successfully perform the duties of the role.
Minimum of two year’s experience in volunteer management or similar experience
Effective leadership skills, with experience and focus on supervision, mentoring and motivation of employees and volunteers.
Experience with database management, preferably volunteer management software.
Strong written and verbal communication skills including digital communications, copywriting, PowerPoint presentations, etc.
Strong presentation and facilitation skills, both online and in person.
Full professional proficiency in spoken and written English is required.
Essential duties and working conditions:
This role requires occasional evening and weekend shifts, occasionally with limited notice.
Must be comfortable working around all species of domesticated animals.
Employment is conditional upon maintaining a valid driver’s license and access to a vehicle.
Hours of work:
This is a full-time, contract position working 37.5 hours weekly. This contract concludes on June 28, 2024.
Location:
624 Clarke Rd and 15 Pacific Court London, Ontario. This role has some hybrid flexibility.
Terms of Employment: One-year contract
Anticipated Start Date: As soon as possible
Salary: $40,000 – $55,000
Humane Society London & Middlesex (HSLM) is an equal opportunity employer. We welcome diversity in the workplace and encourage applications from all qualified candidates.
HSLM is committed to developing inclusive, barrier-free selection processes, and work environments. If contacted in relation to a job opportunity, please advise us in a timely fashion of any accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.