Program Manager, Accessibility Jobs

Requisition ID: 9570 

Department: Office of the City Clerk 

Service: Legislative Services 

Branch: Corporate Accessibility Branch

Employment Type:1 Permanent Full Time Position

Work Hours: 35 hours per week

Affiliation: MPE 

Salary Information: $105,581.84 - $133,531.58  annually (2022 rates of pay)

Location: City Hall,110 Laurier Avenue West  

City: Ottawa, ON

Job Category: Administrative and Support Services 

Application Close: 28/08/2023

Job Summary

The Legislative Services Branch is responsible for establishing an Information Management framework for the management of records and information assets of the City; managing the City Archives to acquire and preserve civic government records and data that have long-term value for the City for legal, historical or other research purposes; and coordinating corporate-wide accessibility initiatives to ensure the City meets all legislated requirements related to the Accessibility for Ontarians with Disabilities Act, including statutory reporting to the province, as well as to facilitate improved access to City services for people with disabilities.

The Corporate Accessibility Office functions as a centre of expertise and is accountable to accessibility commitments, policies, Accessibility Legislation commitments and accessibility plans across the organization. The Office also serves to advance Disability Equity and Relations, along with Disability Diversity and Intersectionality, including but not limited to disability and gender, disability and race, disability and ethnicity, and disability and age.

You will oversee the development and implementation of City-wide initiatives on behalf of the service area and department to promote equitable, inclusive and sustainable service delivery for residents with intersecting cultures, identities, ages and a diversity of visible and non-visible, permanent or temporary disabilities.

You will develop and co-lead initiatives and strategies with equity-deserving groups of people with disabilities by exercising cultural understanding to influence systemic and structural change in the organization and community.

You will manage projects with internal and external resources/ service providers. Ensure all projects including major strategic projects align, support, comply with legislation, policy and process from a lense of equity, diversity and inclusion.

You are responsible for planning and managing the day-to-day delivery and operations of the Corporate Accessibility Office to initiate, inform and monitor service and policy decisions, action plans and other municipal strategies, including the Corporate Accessibility Plan that fosters an inclusive workplace and a workforce that is representative of the City/residents.

You are responsible for managing, evaluating, and improving, Council and department directed strategic programs, services, projects, partnerships and relationships, related action plans, policies, guidelines, systems, funding, processes, and procedures, which impact integrated strategies, plans or actions for:

You will work within the organization, including with, internal City departments and with the community to achieve disability and Senior’s accessibility equity in municipal services, policies, and programs to strengthen and further advance the City’s commitment to achieve equality.

Education And Experience

Completion of 4 year university degree in Disability Studies, Social Work, Psychology, or other related field.

Minimum of 5 years of related experience in the public service environment, including municipal or community-based services with lived experience in relation to disability and equity deserving groups in a municipal setting, including in-depth experience in accessibility management, a minimum of 2 years in the management of human resources and/or external contract resources, and in management of operating and capital budgets.

CERTIFICATIONS AND LICENCES

Professional certification from the International Association of Accessibility Professionals (IAAP) is desirable

Project Management Professional (PMP) certification is an asset

KNOWLEDGE

• Must be familiar with applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the workplace, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures
• Contract document preparation, the tendering process and supervision of field services
• Legislation, regulations, policies, standards and guidelines relevant to the work
• Ability to exercise and demonstrate cultural understanding including a demonstrated understanding of intersectionality, namely how discrimination, ableism, ageism, racism, gender, etc. intersects with other identities including gender identity, sex, religion, sexual orientation, ability/disability, family status, etc.
• Ability to apply disability, racial and gender lens in decision making process
• Corporate policies, guidelines and practices
• Financial management practices and budget processes
• The various Collective Agreements in place at the City
• Understanding of the programs/services and operations of other City areas, and the inter-relationships between them and own work area
• The City of Ottawa’s organizational, governance and administrative structures
• Project management knowledge, Industry trends and developments
• Methods used to deal with the media in a professional manner
• Working in a unionized environment, including hiring, dismissal, performance management and the grievance procedure
• Understanding of how discrimination, agism, ableism, racism and inequities are systemic barriers within organizations.
• Related legislation including the Accessibility for Ontarians with Disabilities Act, the 5 Standards under the Integrated Accessibility Standards Regulation (IASR), the Accessible Canada Act, the Canadian Charter of Rights and Freedoms, the Canadian Human Rights Act and the Human Rights code
• Equipment and services specific to accessibility, including sign language interpretation, personal support workers, communication access real-time translation (CART), captioning, and screen-reading software
• Business administration concepts, theories, principles and methodologies
• Political and organizational acuity, including relationships between staff, media, the public, elected officials, and candidates for elected office
• Accessibility software and remediation techniques used to adhere to the Web Content Accessibility Guidelines (WCAG) prescribed by the IASR
• Understanding and knowledge of the negative impacts of colonialism, racism, oppression, and other forms of discrimination on specific individuals and communities.

Competencies, Skills And Abilities

Leadership Competencies:

The key competencies that describe the skills and behaviours expected to be demonstrated by managers and supervisors at the City of Ottawa are available on Ozone. The seven Leadership Competencies, which align with Servant Leadership, are:

• Delivers Results - Creates effective plans and performance measures, holds themselves and others accountable for measurable, high quality, timely and cost-effective results
• Strategic Leadership - Sets/implements the strategic direction, understands internal and external trends, the political sensitivities of the organization and applies this knowledge to support the long-term vision and success of the City
• Builds Collaborative Relationships - Proactively communicates, builds and utilizes professional relationships and partnerships with all internal and external stakeholders
• Fosters Innovation and Change - Develops an environment that embraces innovation and efficiently integrates change into the organization
• Client-centric Focus - Serves the client interest through focusing individual, team and organization effort on identifying and meeting key and diverse client needs (the term “client” includes both internal and external clients)
• Demonstrates Business Sense – Understands the impact of decisions on the business and the ability to strive to improve business performance; requires an awareness of business issues, processes and outcomes as they impact the community, the City’s reputation and strategic direction
• Engages Employees - Leads, coaches, mentors and develops an engaged, diverse workforce of individuals and teams, where work is performed in a safe, respectful environment and successes are recognized and celebrated regularly

What You Need To Know

• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
• Language Requirement: Designated Bilingual – specific level of language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates who do not meet language requirements will be required to participate in training.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.

Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre (email: [email protected]) at 613-580-2424, extension 47411 HR Service Centre at 613-580-2424, extension 47411.