Senior Program Manager Jobs

Job Title: Senior Program Manager
Job Type: Contract; Full-Time
Location: Ottawa, Ontario, Canada (Hybrid)
About The Company
Our client is a Crown corporation dedicated to helping and equipping Canadian companies with trade knowledge, financial solutions, equity, insurance, connections and to grow their business with confidence in global markets.
Position Summary
Sr. Program Manager Services:
Program Manager Services (with large-scale program management experience) will support and work directly with a new managed services vendor, including multiple stakeholders to ensure a smooth transition of existing managed services by establishing a program governance framework for enabling program oversight, monitoring and measuring of program performance, including dashboard reporting on the overall health of the program.
Responsibilities
Under the leadership of IT Strategy, Planning & Governance within the Transformation Office Group, the Sr. Program Manager service provider will have various responsibilities for a large- scale program:

• Plan, schedule, coordinate and manage all workstreams within the program.
• Anticipate difficult steps and potential bottlenecks with recommendations for action consideration and execution.
• Work closely with various stakeholders, such as; Technology Vendor Management,
• Stakeholders.
• Program Governance Framework for overseeing and reporting to senior executives.
• Establish continual communication and collaboration patterns with participating
• Manage related activities for transitioning from existing managed services providers to a new managed services partner (managed operations and network services).
• Working knowledge of MS Office and project management software (e.g. Planview, MS
• Define KRIs to enable monitoring of risks and facilitating risk reporting.
• Define KPIs to enable performance measurement of the overall program objectives, including each individual workstreams objectives.
• Support financial monitoring – working closely with Finance and other stakeholders as required.
• Procurement, Sourcing Partners, Finances and Enterprise Architecture to establish a
• Project, JIRA, ADO, Confluence etc.).
• Define the program dashboard and status reporting framework to enable reporting of key metrics for the overall program and the individual workstreams.
• Identify and manage risks, conduct risk analysis, identify mitigation strategies and communicate risks to all levels of governance in place.

Requirements
Skills:
Top Skills Required

• Outstanding communication, leadership, facilitation, negotiation and coaching skills.
• Experienced in establishing KPIs, KRIs and various program measures (budget, resources, scope, schedule, risks, issues, decisions) for progress and reporting updates at all levels.
• Exemplifies and promotes Agile values and principles.
• Knowledge of an agile framework (i.e. Scrum, Kanban).
• Broad experience in managing large-scale programs; minimum of 15+ years.
• Experienced in managing dependencies and constraints across the program and between workstreams.

Assets

• Excellent written and verbal communication skills.
• Excellent client-facing and internal communication skills at all levels.
• Outstanding organizational skills.
• Strong problem-solving and conflict-resolution abilities.