Virtual Care Product Manager

As the world leader in virtual care, Teladoc Health is passionate about taking care of people. We have been providing care in Canada for over two decades to more than 9 million Canadians and 85,000 plan sponsors. We deliver care across 175 countries (over 51 million members globally), living our mission to empower all people to live their healthiest lives by transforming the healthcare experience. Levering digital technology, we provide whole-person care that spans every stage in a person’s health journey from wellness and prevention to acute care to complex healthcare needs. Our Canadian team has doubled in size over the last two years, and our growth is expected to rapidly continue as we transcend the landscape of future healthcare.

Position Summary

The Virtual Care Product Manager is for a new role created to support improvements in two core products in the Teladoc Health Canada platform: Telemedicine and Expert Medical Services (EMS). The Manager will focus on operational needs for improved processes, efficiencies and team engagement for the two products. There will be close collaboration with the Operations team. In addition, the role is paramount for ensuring the products evolve to meet key customer needs, in particular customizations including white labelling, integrations and eligibility. The role will apply best practices for product management along the product lifecycle to support maximal outcomes and expansion of telemedicine and EMS in Canada.

Role and Responsibilities

• Proactively manage and prioritize analysis and facilitation activities across key project initiatives.
• Ensure ongoing communication with product, operations, and commercial teams regarding PI status. Support dev and user research teams in engaging internal stakeholders for user testing, etc.
• Keep stakeholders involved by gathering input and communicating progress. This may include stakeholders from sales, account management, product management, operations, IT, Information management, clients/partners, etc.
• Align with the broader product strategies and whole person care (WPC) thesis of Teladoc Health via annual and quarterly PI cycles establishing a methodology for prioritization.
• Work collaboratively with the appropriate user research, content, developer leads to ensure product initiatives (PIs) that are executed.
• Contribute to the strategizing, planning and execution of the Product Management team for Teladoc Health Canada
• Establish evaluation plan to ensure PIs have intended impacts (process and outcomes), monitor and analyze data for telemedicine and EMS.
• Support product director in PI planning and execution cycles as well as identifying and managing KPIs
• Manage key project risks and issues, including appropriate escalation to sponsors and leadership to include product management, commercial, and clinical Operations.
• Develop and lead product feature improvements (new and existing enhancements) with the operation and commercial teams to inform product roadmap for telemedicine and EMS
• Support translation of product feature requests into requirements, acceptance criteria and ensuring a robust value proposition is articulated. This includes documenting relevant materials including user journeys, timelines, etc. in confluence, product board, JIRA, etc.
• Support commercial team in translating customer/partner customization requirements including branding/white labelling, integration and eligibility working closely with US team to harmonize requirements with the global platforms for the two products

Qualifications and Education Requirements

Required:

• Self-starter mentality with experience working with remote teams.
• Experience working collaboratively with business users, and technical teams in multiple geographies.
• Strong analytical and consultative skills.
• Expertise in relevant business software (Microsoft Office Suite), product software (product board, confluence, JIRA, Miro, FIGMA)
• Previous success in leading product development projects in complex business process environments.
• Bachelor’s degree required (additional years of work experience may be substituted)
• Excellent written and verbal communication skills and stakeholder engagement
• Minimum +2 to 5 years of direct relevant work experience in product management (Product management experience within healthcare settings a strong asset)

Preferred:

• SAFE knowledge is a plus
• Master’s Degree
• User design and facilitation training
• Salesforce Experience

Why Join Teladoc Health?

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at [email protected]