Senior Business Technical Analyst

Dartmouth, NS – Hybrid / Remote

Maplewave

Reference #: BTA400

Hi, we’re Maplewave!

We’re a passionate, diverse team that brings innovative retail solutions to our telecom clients all over the world. What makes us different? We always strive to do what’s right - for our employees, clients, and partners. And we have a lot of fun too. So, whether you’re looking for exciting projects, a fun team environment, or a supportive employer that invests in your future, Maplewave has the dynamic career you’ve been waiting for.

The Opportunity

We are looking for an experienced Senior Business Technical Analyst to join our Delivery Team. In this multifaceted role, you will be responsible for requirements and analysis, design definition, documentation, validation and testing, project coordination and leadership. You will engage with both internal and external stakeholders to gather and validate requirements and designs. Additionally, you will play a project coordinator role responsible for maintaining effort and project status information for the team and keeping the Delivery leadership team up to date. This project coordinator role extends to assisting with the release process and coordinating with the Client Service Teams and Development in releasing software for internal testing and production.

This is a remote position based in Canada.

Duties And Responsibilities

• Assist in managing the change request process when new requirements surface
• Create Statement of Work documents breaking level of effort and cost based on functional design
• Interpret and gather business requirements from external and internal stakeholders
• Develop and document functional design specification
• Present designs to internal or external stakeholders, manage feedback process

Project Coordination

• Bring scope, schedule, design issues to the Delivery leadership team in a timely manner – bring recommendations not just problems
• Monitor and maintain milestones throughout project lifespan
• Update Delivery Project Dashboard and manage projects timelines
• Responsible for project status and leadership
• Reporting with the Software Team Lead on status to the Delivery leadership team

Training and Demonstrations

• Provide demos both internally and externally
• Provide training on new projects both internally and externally

Inter-Department Activities

• Work with Technical Writers to create training documents and user guide
• Manage the release process around final validation and release schedule
• Manage and maintain work tickets as required
• Be the customer proxy to the development team and provide answers and clarifications throughout development

Pre-Sales Support

• Provide analytical voice to sales process while developing relationships with partners and future customers
• Support sales team as required; this may involve Demo preparation or delivery of Demos
• Provide guidance and technical knowledge in response to RFPs
• Build and maintain relationships to assist with transition from pre to post sale

Requirements

• Experience in writing technical design documents based on a solution design document/user requirement specifications / business requirement document.
• BSc. Computer Science or Engineering, Software Diploma, Technical Diploma, or related professional experience.
• 6+ years of experience in development and/or as a Business Analyst/Technical/Functional Analyst role developing functional designs.
• Experience in designing web services and large-scale enterprise systems.
• EExperience working with Linux.
• Proven experience interacting with developer and analysts while driving the desired result by acting as an internal customer within Maplewave.
• Deep understanding of system and data architecture.

Additional Experience That Would Be Preferred, But Not Required

• Experience working in a retail environment (telco retail preferred).
• Familiarity with back-end Enterprise systems including ERP and Billing.
• Project Management Certificate.
• Knowledge of Ruby and .Net.

Our Benefits

• Paid time off.
• RRSP Matching.
• Half-day Fridays in August.
• 35-hr work week.
• Generous health spending account.
• On-going training & development platform.
• Group benefits plan from day one.

About Maplewave

To learn more about who we are and what we do, check out our About Us page.

Maplewave values diversity and inclusiveness and encourages applications from all qualified candidates including Indigenous persons, racially visible persons, persons with disabilities, and women. Applicants from these communities wishing to self-identify may do so in their cover letter.

To express interest in this opportunity, please email your resume to [email protected] and quote Reference BTA400