Business Systems Analyst, Senior - Corporate

At Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join Equitable Life today.
Position Title: Business Systems Analyst, Senior
Reports To: Manager, Enterprise Content Management
Department: Corporate Services IT
Term: Permanent Full-Time
Work Arrangements: We are currently working remotely, and we will be moving to a hybrid model when our office renovation is complete (approximately November 2023), coming into the office a minimum of 2 days per week, every other week on designated days.
The Opportunity: We are seeking a highly motivated Business Systems Analyst to join our Enterprise Content Management IT team! In this role, the successful candidate will be a highly analytical specialist, responsible for both business and technical analysis, focused on bringing efficiency and business value to various business teams utilizing components of Equitable’s capture, imaging, and business process automation solutions.
We are looking for an individual who is passionate about how technology drives business. Someone who understands how continuous improvement and automation can help business succeed today and in our future. Are you a passionate analytical specialist and collaborator that speaks the language of both the business and technology? Are you excited about supporting and enhancing business critical workflows with automation across the enterprise? Do you enjoy partnering with technical specialists and a wide variety of business teams to analyze and solve challenges?
This is an exciting opportunity to join one of Waterloo’s top employers for 2023!
What you will be doing:

• Provide leadership to team members and peers by collaborating with others and holding self and team accountable for results
• Identify process improvements opportunities proactively
• Help ensure a solid solution is delivered that meets the stakeholders’ needs
• Ensure that all projects delivered meet the established organization standards and audit controls
• Provide systems analysis, problem solving and documentation for medium to large workflow/automation requests and projects in support critical business objectives
• Triage various enhancement requests across the enterprise of business teams and decipher business value and determine prioritization
• Assist in quality assurance testing, including creation and execution of test strategies, test plans, executing test cases and defect management
• Continuously enhance knowledge of business domains and their products/services
• Engage and collaborate closely with our business partners, senior technical ECM team members and other IT groups to successfully define solution specifications which align to the business needs and enhance the client experience

What you will bring:

• In-depth understanding of the overall system development methodology
• Web and client/server architectures
• Working knowledge of SQL, DB2, C#, .Net and SOAP or REST APIs
• Excellent verbal and written communications skills. Ability to clearly a rticulate complicated ideas, and communicate technical information to non-technical audiences
• Experience in the use of analytical/modeling tools for both processes and data
• Previous Business Analyst and Quality Assurance experience
• Content management and workflow concepts
• Minimum 2 years' experience in insurance or financial services industry
• Knowledge of database design
• Degree in Computer Science, Software Engineering, or a related discipline
• CCBA or CBAP or working towards designation
• E xperience writing functional requirements, use cases and process flows
• Test Management tools (QC, ALM, Jira)
• Waterfall and/or Agile methodology experience
• 5-8 years of experience in Business Systems Analyst role
• Team-oriented and skilled in working within a collaborative environment. Strong interpersonal and partnership building skills; can reach out and engage a variety of individuals
• In-depth understanding of application infrastructure, database and technical platforms
• Strong analytical ability to apply critical thinking and high attention to evidence-based details, and keen observation/reasoning skills
• Code analysis for the purpose of understanding system functionality
• MS Office Tools including Microsoft Access and Visio
• Exposure to CI/DevOps
• Experience and/or proficient in many of the following:
• Experience with Capture, Imaging, Case Management and Business Process Automation solutions. Note: experience with Hyland ’ s OnBase and WorkView technologies would be an asset
• Knowledge and Experience with Agile, Scrum, Kanban
• In-depth understanding of insurance business concepts, typical supporting systems, architecture, procedures, and functions

What’s in it for you:

• Employee resource groups that support an inclusive work environment
• Discounts on company products and services, and access to exclusive employee perks
• Regular EQ Together events focused on company togetherness and collaboration
• An additional paid volunteer day each year so you can spend time giving back to the community
• Tuition support and specialized program assistance
• Annual bonus program, annual vacation allowance, and company-paid benefits program
• A company subsidized cafeteria with a variety of daily options
• A healthy work-life balance with employee wellness top of mind
• Immediate enrollment in the company’s pension program with employer matching

As part of the recruitment/offer process you will be required to:

• Provide two professional references (minimum one supervisor and above)

To learn more about Equitable Life, we encourage you to explore our organization.
At Equitable Life, we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at [email protected] if you would like to receive our job postings in an alternative format or require an accommodation with the application process.
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