Project And Service Coordinator

NABCO Canada is a subsidiary of NABCO Entrances and a member of the Nabtesco Group of Companies globally. NABCO Canada delivers high quality North American built automatic pedestrian entrances and accessibility solutions that exceeds the growing needs of retailors, healthcare facilities, education providers, restaurants, and many more institutions throughout Canada. With a focus on unsurpassed reliability and ongoing development of innovative products, let us open doors for you.

Position Summary

The Project and Service Coordinator coordinates both service and projects for the assigned region. Project coordination requires that this individual follows the entire project life cycle for the assigned project portfolio to ensure resources are utilized to meet the client’s expectations and adhere to NABCO quality standards. Service coordination requires that clients requiring service for their pedestrian entrances receive timely service to maximize client satisfaction.

Essential Functions

• Order parts for service and warranty work.
• Coordinate necessary labour, subcontractors, vendors and materials.
• Provide customer service to clients on the phone, via electronic correspondence and in person.
• Maintain an ongoing projects schedule.
• Assist with accommodating change order requests.
• Coordinate and dispatch Technicians to complete automated pedestrian entrance installations.
• Prepare and send quotes for service work upon client request.
• Coordinate with clients and general contractors to ensure site readiness prior to construction scheduling.
• Create work orders which capture hardware, notes and pictures of the work completed.
• Ensure parts, materials and automated pedestrian entrance operators are ordered and arrive onsite in a timely manner.
• Ensure special equipment required is available onsite when required.
• Supply accounting with closeout package to facilitate billing.
• Maintain up to date records on preventative maintenance activities for subscribed clients.
• Compile start-up documentation packages to send to clients.
• Collaborate with Automatic Door Technicians to identify and resolve technical issues arising on site.
• Validate the quantity and details of each project scope for any discrepancies in pricing or missing materials.
• Compile ad hoc reports as needed.
• Track preventative maintenance contracts to maintain a schedule for Automatic Door Technicians.
• Create sales orders and purchase orders for project related material procurement.
• Understand project scope and client expectations.
• Liaise with client stakeholders and relevant trade organizations to ensure the smooth installation of NABCO products and integration of adjacent systems.
• Organize in-process service calls to maximize the number of daily and weekly completed service requests.
• Dispatch service, preventative maintenance and warranty work orders to Automatic Door Technicians in assigned geographic region.

Qualifications

Knowledge, Skills, Abilities

• Critical thinking and problem-solving abilities.
• Can work well under pressure and adhere to tight deadlines.
• High level of professional communication (written and verbal) skills, organizational skills, and attention to detail.
• Excellent coordination and time management skills.
• Analytical and statistical skills to develop and monitor budgets.
• Knowledge of SAP.
• Maintain knowledge of the product and related standards to ensure installations meet required codes.

Education, Training, Experience

• A proficiency in reading blueprints and specifications will be considered an asset.
• Valid driver’s license and access to own vehicle.
• Proficient with MS Office (Word, Excel and Outlook).
• 2 - 4 years’ experience in related construction project management and/or service coordination. Preference will be given to candidates with experience in both areas.

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