Manager, Program Mgmt Jobs

Req Id: 409189
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.
If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.
Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.
Summary
The selected candidate will report to the Senior Manager, Business Process. This is an excellent opportunity for a business-minded individual, capable and comfortable with disputing the status quo, all the while working effectively in a collaborative environment with all Client Operations units and levels.
Key Responsibilities

• Understand and assess complex sets of information and be able / comfortable to provide insights and recommendations
• Financial analysis, scenario development of key decisions related to digital adoption
• Development and contribution to Executive-Level presentations
• Work collaboratively cross functionally, where you are expected to be an advocate and influence on behalf of the call centers & the customer experience
• Project management / change management for the process and stakeholder teams for critical digital adoption projects
• Leverage end to end customer journey mapping and data to present solutions to improve efficiency
• Understand statistical models to interpret data; maintain and apply a deep understanding of Call Center and Operations practices to help interpret data

Critical Qualifications

• Excellent communications skills, both written and verbal (ability to effectively communicate and present to people at all levels)
• Advanced Excel and PowerPoint skills, including presentation delivery
• Familiarity with commonly accepted contact center industry practices, terminology, and key metrics
• Undergraduate Degree in Business/Finance, Statistics, Applied Science or similar related field is considered an asset
• Strategic thinker capable of identifying opportunities to enhance our business and processes
• 3-5 years experience in an project management role

#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information
Position Type: ManagementJob Status: Regular - Full TimeJob Location: Canada : Ontario : Toronto || Canada : British Columbia : Vancouver || Canada : Newfoundland : St. John's || Canada : Nova Scotia : Halifax || Canada : Quebec : Dorval || Canada : Quebec : MontrealFlexible work profile: Mobile
Application Deadline: 05/02/2023
All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [email protected] to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at [email protected].
Created: Canada, ON, Toronto
Bell, one of Canada's Top 100 Employers.
409189