Director - Project Practice Mgmt

Designs, develops, tests, implements, measures and manages processes. Ensures that process design reflects current business strategy and business/stakeholder requirements and supports the desired customer experience. Processes may be related to (but are not limited to) fulfillment, operations, services, sales, etc.

• Develops the business case by identifying needs, analysing potential options and assessing expected return on investment.
• Influences how teams/groups work together.
• Knowledge of business analysis, project delivery practices and standards across the project lifecycle - Expert.
• Leads the development of the communication strategy focusing on positively influencing or changing behaviour.
• Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO.
• Participates in the integration of Core Process transformation across business/groups to deliver process improvements for productivity savings and enhanced customer/employee experience.
• Influences and negotiates to achieve business objectives.
• Develops and manages comprehensive information management systems; designs and/or leads initiatives to improve processes, analysis and reporting.
• Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Analytical and problem solving skills - Expert.
• Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.
• Possesses a deep understanding of and problem solving ability for issues within the business/group.
• Documents processes (including, but not limited to, process flows, playbooks, etc.) for vetting, communicating, and implementing processes with stakeholders.
• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Stays abreast of industry and business trends through benchmarking and/or participation in professional associations.
• Anticipates trends and responds by implementing appropriate changes.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.Develops an expert understanding of business/group challenges.
• Data driven decision making - Expert.
• Communicates abstract concepts in simple terms.
• Contributes to the design and leads the execution of the overall strategic plan for Process Transformation.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.
• Assesses and adapts existing operational programs; develops new capabilities to ensure ongoing success.
• Technical leader viewed as a thought leader for innovation.
• Knowledge of business/group processes, procedures and controls - Expert.
• Acts as a subject matter expert on relevant regulations and policies.
• Monitors and tracks performance, and addresses any issues.
• Conducts independent analysis and assessment to resolve strategic issues.
• Identifies emerging issues and trends to inform decision-making.
• Collaboration & team skills; with a focus on cross-group collaboration - Expert.
• Supports management of processes using established methodologies and tools/system/technology.
• Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Streamlines, simplifies and continuously improves existing processes.
• May consult to or serve on various committees and task forces.
• Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.
• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
• Networks with industry contacts to gather competitive insights and best practices.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Counsels senior leaders regarding process transformation.
• Acts as the prime contact for internal/external stakeholder relationships, which may include regulators.
• Understanding of risk, regulatory and compliance requirements - Expert.
• Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives.
• Verbal & written communication skills - Expert.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Ensures all processes meet established standards, effectively utilize templates and tools to track compliance and operational effectiveness standards.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Assists in the development of strategic plans.
• Recommends measures to improve organizational effectiveness.
• Typically 9+ years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience.
• Designs and produces regular and ad-hoc reports, and dashboards.
• Collaborates in the design, implementation and management of core business/group processes.
• Designs processes based on business requirements and best practices. Ensures the processes adhere to applicable risk, regulatory and compliance requirements.
• Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives.
• Attracts, retains, and enables the career development of top talent.
• Broader work or accountabilities may be assigned as needed. Qualifications:
• Maintains current process documentation to ensure available for stakeholders as required.
• Able to manage ambiguity.
• Looks for opportunities to eliminate, simplify and automate processes. Recommends approaches or changes to streamline and integrate processes to improve overall efficiency.
• Develops an understanding of organizational interactions and complexity to engage with the appropriate stakeholders.
• Ensures consistency of implementations and methodologies across businesses/groups.
• Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
• Reviews proposed function/project team outputs for implications to workflow design.
• Resolves issues regarding processes that are raised from all sources/stakeholders.
• Seasoned expert with extensive industry knowledge.
• Defines frameworks for managing processes, policies or procedures, etc. in the business/group.
• Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
• Influence skills - Expert.

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.