Lab Operations Coordinator Jobs

About Maple

Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers.

We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies.

We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being, and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: Globe and Mail's #6 Top Growing Companies in Canada in 2021, #2 in Deloitte Canada’s Technology Fast 50 2021, LinkedIn's Top 10 Startups in Canada 2020, and Bay Street Bull’s The Power 50: Canada’s Most Impactful Companies 2022.

THE POSITION

In support of a high-growth mandate, we’re hiring for a Lab Operations Coordinator to join our dynamic and highly engaged Customer Support Operations team. You’ll have the opportunity to personally impact the future of healthcare by providing administrative support to our clinician network to ensure that patients receive accurate and timely lab work results.

In this position, you’ll be the first point of contact to assign incoming lab-related documents and faxes to our clinician network for review in accordance with Maple’s policies and procedures, including privacy and information security requirements. Day-to-day admin duties include scanning and uploading mailed documents into the Maple platform, notifying patients of upcoming lab work appointments, verifying fax information, confirming demographic patient information, and more.

Critical to success in this role will be your computer proficiency, time management, and organizational skills, coupled with a strong eye for detail and passion for process. You thrive in a well-structured environment that’s fast-paced, highly supportive, and collaborative.

Note: a healthcare or clinical background is not required for this position, however, it may be considered an asset depending on the level of experience.

12 – 18 MONTH DELIVERABLES

• Within the first 90 days, you will demonstrate a high level of autonomy and comfort in performing your daily duties with a strong adherence to Maple’s policies and procedures. You’ll have established strong relationships with your teammates, cross-functional stakeholders, and our clinician network.
• In the next 12-18 months, you’ll become highly proficient in your daily lab operations, demonstrating increased efficiency and productivity.

CANDIDATE PROFILE

• The Lab Operations Coordinator is a strong communicator who can clearly convey and receive messages to meet the needs of colleagues and other stakeholders.
• With a proven technical competency, the candidate is able to quickly learn and become an expert user of various software platforms. Existing experience with Google Suite, Adobe (PDF management), and Slack is considered an asset.
• The candidate is highly detail-oriented with a strong focus on accuracy and quality. They have a proven track record of improving efficiency while ensuring work complies with policies and procedures.
• The ideal candidate possesses 3 years of work experience in an administrative role. A Bachelor’s Degree or Post-Secondary Certificate is considered an asset.

Not checking every box? Please apply anyway. We understand that candidates have different experiences that may make them a fantastic fit for this position, and for Maple. We value equity, diversity, and inclusion, and we’re committed to providing fair and equal opportunities to all applicants. We also want to provide an accessible interview process, so if there’s any accommodations that would make your experience more comfortable, please let us know.

KEY COMPETENCIES

• Detail Orientation
• Digital Literacy
• Time Management
• Organizational Skills
• Communication

CULTURE AND ORGANIZATIONAL FIT

The Maple team is:

• Supportive: We’re a diverse community that recognizes and embraces the individual differences of our people. We have fun coming to work and bringing the best out of each other. We value and encourage different and diverse perspectives from all parts of the organization.
• Creative: We challenge the status quo of what we think is possible with how we approach our work and projects, celebrating bold thinking. We’re focused on our priorities yet remain agile in how we deliver on our goals.
• United: We leave our egos at the door and act with humility. We work collaboratively to overcome obstacles that arise, and we’re united in our purpose and bringing our ambitious goals to life.
• Passionate: We believe deeply in our company’s purpose and what we’re trying to accomplish as a team. We want all colleagues to feel passionate about improving access to high-quality healthcare through the power of technology, and to make a positive impact with the work we do, where we work, and in the community.

WORKING AT MAPLE

We want you to love working at Maple. We want you to feel challenged and supported, cared for, and driven. Just as we’re driven to grow, to improve, to iterate our products and services, we want you to take the same mindset as you work towards achieving your personal best. We can all learn, we can all develop, and we can all power the future of healthcare. But we can only do it together. At Maple, we are a team first and foremost. Your success is our success.

In order to support your health and well-being, we offer a comprehensive set of benefits and perks, including:

• Paid Health Days: In addition to paid vacation, you’ll receive 10 Paid Health Days for you to use when you’re suddenly feeling sick and unable to work, whether it’s a physical or mental health condition, to attend healthcare appointments and procedures, or if you need to support a loved one with their healthcare needs.
• Dedicated Health Spending Account (“HSA”): An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy).
• Health and dental benefits, insurance: Through our Group Benefits, you’ll get access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g. massage therapists, dieticians, mental health professionals), counseling, health service navigation, life insurance, critical illness and disability insurance, and more.
• Professional Development Budget: We encourage all team members to seek opportunities for growth and learning to support professional development. That’s why your Branch Out Budget (“BOB”) is designed to reimburse you for expenses related to any meaningful professional development opportunities.
• Pregnancy and Parental Leave: We support parents who are welcoming a child into their life in a variety of ways, including a Supplemental Unemployment Benefit based on eligibility.
• Dedicated Wellness Budget: Spend your budget on activities that support your physical and mental wellness.
• Maple Coverage: You’ll get unlimited access to Maple for primary care, and a package of therapy consultations.

Other

• Salary: $15.50 to $18.00 Hourly
• Hiring manager: Manager, Customer Support
• Vacation: 2 weeks
• Location: Hybrid, this position requires weekly in-person presence at our office in downtown Toronto (355 Adelaide St W Suite 100, Toronto, ON M5V 1S2)
• Start date: May 2023
• Job type: Full-time

Please note that any offer of employment may be subject to verification of employment and education background checks, including a criminal record check.

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