Inside Sales Brs - Burlington, On

Country: Canada (CA)
Location:Burlington, ON,
Location details:

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive.

We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Inside Sales - Bilingual Business Development Specialist (BDR)

REPORT TO: Director, Inside Sales BDR

Location: Burlington or London

KEY RESPONSIBILITIES:

Konecranes, a leading global group of Lifting Businesses™, is looking for ambitious, confident and motivated individuals for its business development team. As an important point of contact with our current clients, our Specialists perform an essential part of our client consultation process by renewing the service contract and conducting a business review. The ORR will evaluate crane utilization based on remote monitoring statistics, operating environment, job classification, manufacturer recommendations and local regulations while discussing recommendations and planning jointly with the customer. BDRs play a key role in our business success strategy. They will focus on providing world-class customer service, being fully committed to building customer loyalty, and ensuring they have the information they need to make the right decisions based on their particular needs.

• Timely renewal of agreements and Must be a Bilingual

• Conducts online "business reviews" using our customer portal

• Provide an appropriate service contract to address usage, operating environment, job classification, manufacturer recommendations, and local regulations, and ensure customer retention.

• Work with the local branch to ensure a successful customer experience and the proper execution of the service contract.

• Provide the local service branch with all relevant customer information from the renewal process.

• Maintain day-to-day operations in CRM CRM tools by tracking calls, emails, and customer interactions during the retention process

• Work closely with local branches to improve service contract retention, customer relationships, scope of services provided, and overall profitability and efficiency.

EXPERIENCE/EDUCATION REQUIRED: One (1)+ year(s) of experience in business development or sales is preferred. Experience with CRM tools is a plus. Excellent written and verbal communication skills and computer skills. Bachelor of Business or related studies required.

OTHER: Commitment to excellence, building superior relationships and collaborative abilities. Must be prepared to develop Konecranes' ethics and sales values.

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.