Inside Sales – Business Solutions

A leader in the heating, ventilation, air conditioning and refrigeration industry, and celebrating its 70th anniversary in March 2022, The Master Group has been named one of Canada's Best Managed Companies since 2010 and is the largest privately held HVAC-R distributor in Canada. Today, the company employs 1,300 dynamic and dedicated people who serve the industry in more than 55 branches and 4 distribution centers from British Columbia to the Atlantic Provinces and in 19 branches in the United States.

The incumbent will promote products to customers by evaluating their needs. Provide pricing solutions to gain orders. Input orders and provide after PO support.

Principal tasks:

• Ensure projects take offs are accurate and complete;
• Inform clients on standard procedures;
• Work with internal and external departments to ensure customer satisfaction;
• Prepare technical drawings and data sheets for clients’ approval;
• Respond to customers’ inquiries, questions, or complaints regarding products or services.
• Determine commercial HVAC-R equipment (Low-Temp, Comfort Cooling, Heating and Ventilation) requirements to meet the individual clients needs;
• Answer calls and written communications from clients, branch representatives and external representatives;
• Cross-reference parts or equipment based on the requirements to meet the customers needs;
• Manage projects and work with mechanical contractors and engineers;
• Review and evaluate plans and specifications;
• Assist with providing the best method to problem resolution when issues occur to ensure customer satisfaction while following company policies and procedures;
• Assist with projects and work with mechanical contractors and engineers;
• Follow up with clients to ensure their full satisfaction, either verbally or in writing;
• Provide product solutions for incoming inquiries;
• Provide after Po support with proper follow up with clients to ensure their full satisfaction;
• Provide the contractor with material lists and quotations thru written and verbal communication;
• Determine the best method to resolve problems to ensure customer satisfaction and company adherence to policies;
• Process orders in line with the proper company policies and procedures while communicating with all parties; (purchasing, sales team, logistics team, customers);
• Prepare quotations based on project plans/specifications and complete proposals;

Requirements:

• Post Secondary education in HVAC or a related discipline
• High level of commitment to exceptional customer service;
• Demonstrate experience in HVAC (an asset)
• Comfortable working with ERP software
• Excellent verbal and written communication skills;
• Willingness to acquire industry knowledge
• Advance knowledge of MS Office (Outlook, Excel)
• Completion of sales related training programs (an asset)

Work conditions:

• Access to telemedicine with health professionals by chat or secure video session from day 1
• Wellness spending account of $300 per year
• Employee assistance program (psychological, financial, legal and parental support services)
• Contribution to a group RRSP upon hiring
• Early vacation program
• Group insurance from day 1 (medical, dental, short and long term disability insurance)
• Reimbursement of membership or renewal of a professional order