Inside Sales Associate (Ft)

A position at White Cap Canada (Brock White, National Concrete Accessories, and Brafasco) isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust in Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Visit our websites to learn more about the White Cap Canada companies and to view our current career opportunities: Brock White Jobs -- Brafasco - Jobs -- Careers | NCA

What We Offer

• 70+ Locations across Canada
• Benefits (Medical, Dental, Vision) start on your first day.
• Full-Time
• Vacation time
• Monday to Friday, Day Shifts
• And MORE!!!
• Vast Career Development Opportunities

Your Role

• You will develop customer relationships by identifying customer needs, informing customers about the products and services offered, providing solutions, recommending new/better products, and processing/handling customer orders.
• In this role, you will be responsible for the sales process to generate new sales opportunities or up-sell via phone, email, other electronic communication, or in person.

Major Tasks, Responsibilities, And Key Accountabilities

• Processes purchase orders and complete other paperwork as required; handles cash and credit card transactions.
• Facilitates the sales process through project management, tracking open sales orders, issue resolution, and overall customer service and support.
• Provides product pricing by consulting the pricing matrix and other resources to determine the appropriate price.
• Develops relationships and partnerships with customers and establishes Brafasco as a First Choice Supplier to our customers.
• =Communicates product features, benefits, and warranty policy information to customers.
• Identifies up-selling and add-on sales opportunities.
• Receives, researches, and answers customer questions regarding accounts, products, rates, and services offered, via telephone or in-person; engages with both counter customers and phone customers to fully identify needs, responds to inquiries or questions, and offers timely solutions.
• Orders products, arranges deliveries, and follows up with customers with regarding order status.
• Prospects for new sales opportunities via outbound calling and emailing.

Nature And Scope

• Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
• None.
• Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.

Work Environment

• Typically requires overnight travel less than 5% of the time.
• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting, and maneuvering material or equipment that may be heavy (50+ pounds) or awkward.

Education And Experience

• 0-2 years of experience in area of responsibility.
• HS Diploma or GED is strongly preferred.

About White Cap Canada Inc.

A position at White Cap Canada isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. White Cap operates nearly 400 branches across the U.S. and Canada with approximately 7,000 employees. In Canada, White Cap includes the Brafasco, NCA and Brock White brands. Together serving as a one-stop shop providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, residential and infrastructure end markets. Why White Cap Canada: Comprehensive Benefits Package, Team Environment, RRSP Matching Plan, Internal Learning Centre for Career Development, Competitive Salary, Opportunities for Career Growth, Wellness Program AND Tuition Reimbursement!