Inside Sales Support – Spare Parts

REEL International is an industrial group specializing in complex lifting and handling systems as well as integrated systems solutions. Its subsidiary REEL Aluminium Inc based in Burlington, Ontario, operates the recently acquired business of Outotec and now part of REEL’s Aluminum Division.
Within the Aluminium Division, REEL currently operates three businesses complementary REEL Aluminium Inc. through NKM Noell Special Cranes GmbH, REEL Alesa and REEL Möller GmbH, a former entity of FLSmidth.
All these entities are committed to innovation and continuous improvement, and have a strong track record, having served every major aluminium producers in the world. More specifically, REEL has been operating in the Aluminium business sector for the past 20 years with dedicated teams based, among other, in Zürich (Switzerland), Montréal (Canada), Aix-en-Provence (France), Amsterdam (Netherlands), Köln (Germany) and Veitshoechheim (Germany).
Within the Burlington Aluminium group there is a need for a = Inside Sales Support – Spare Parts
https://www.reelinternational.com/en/
Position:
Responsibilities:

• Generate sell pricing using established pricing formulas.
• Preparation of customer quotes.
• Create historical files.
• Assist with equipment suppliers and nominated internal stakeholder(s).
• Locate necessary equipment documentation (drawings, specifications, datasheets) related to the spare parts.
• Provide shipping/logistics with shipping documents and arrange delivery to customers if required.
• Monitor stock movement and inventory of Spare Parts in ERP system and adjust as necessary. Help with annual counts.
• Generation of internal Purchase Requisitions including:
• Creation of purchase request in ERP.
• Request missing documentation from Engineering or procurement as required.
• Maintain quote & order documentation.
• Conformation of purchase orders with earliest deliveries.
• Obtain costing & lead times.
• Send customer invoices.
• Receipt and processing of spare parts enquiries from customers ensuring complete information is provided.
• Order expediting and updated deliveries.
• Creation of quote in ERP system.
• Send quote to customers with follow up communication.
• Work with Quality Control (Q.C) to ensure the correct product is shipped.
• Monitoring shipping status and provide customers with expedite report.
• Progress/scheduling of spare part orders.

Requirements:
Required Qualifications:

• Strong verbal, written and interpersonal skills.
• Strong organizational skills and ability to work independently.
• Ability to read and understand technical drawings.
• Excellent customer service skills.
• Fluent in Microsoft Office (Excel, Word, Outlook, PowerPoint, etc.)
• Learn and understand our internal process flow.

Critical Success Factors:

• Ability to read and follow work instructions.
• Ability to work in a team environment, and be a team player.
• Ability to work independently without supervision and with minimum direction.
• Ability to problem solve and deal with problems involving many variables in different scenarios.
• Respecting and understanding the Customer Relationship.

REEL Aluminium offers competitive compensation as well as a wide range of benefits (pension fund with an employer contribution, full group insurance, personal leave days, etc.).