Maintenance Technician - Burlington (Burlington, On, Ca, L7T 4K1)

Maintenance Technician/ Building Maintenance Worker
Hourly Wage
ISS offers a competitive compensation package including Benefits and Paid Time Off.
Key Purpose
The Maintenance Technician reports directly to the Site Operations Manager to ensure all facilities-related equipment are maintained to the highest standards in the Hard Services line. Additionally, the Maintenance Technician will partner with the operations team to ensure collective success across all service lines (hard, soft, and operational) and embody the OneISS (one team) methodology of facility operations. Core functions of this role involve solving non-complex (single system) maintenance and repair of a building’s shell, core, and equipment. The purpose of this role is to maintain facilities for clients, customers, and staff in a safe operating condition; execute a best practice preventative and reactive maintenance program, and resolve immediate operational and/or building safety concerns. Ultimate success in this role is around providing safe and reliable building systems that proactively and reactively support our client’s business needs. This role will be asked to flexibly cover and augment roles in case of employee turnover or customer demand increases.
Success Criteria

• Perform work assignments in a team with other employees
• Understand customer service and satisfaction
• Take direction and respond to supervision
• Comply with safety rules, policies, and procedures
• Support shift lead in completing punch-list items
• Communicate with the lead, supervisor, co-workers, managers, and customers professionally
• Follow all company procedures, policies, and rules
• Present a professional appearance and conduct
• Use proper personal protective equipment

Key Areas of Collaboration and Influence

• Coordinate activities with other internal departments
• Build respectful relationships with all teammates and quests
• Always remember safety first
• A solid commitment to the guest experience
• Willingness to take directions from all levels of management

Ideal Candidate Experience

• Basic computer proficiency skills (Word, Outlook, CMMS Systems, Smartphone Systems)
• Must be able to operate powered industrial trucks
• At a minimum, 2 years of hands-on experience with all aspects of facility/ building maintenance
• Potentially work in noisy environments (with required PPE), stand for long periods of time, crawl, climb and work with equipment of various types
• Must possess a valid provincial driver’s license. May be required to travel via car within a specific metropolitan region
• Work independently and as part of a team, requiring strong communication and interpersonal skills
• Must be able to work at heights on mobile or stationary work platforms
• Demonstrates professional and customer service aptitude
• Must be able to work days, nights, weekends, and/or holidays as needed
• Must be able to lift, carry, and place up to 50 pounds at a time
• Basic mechanical and plumbing skills including knowledge of the corresponding tools in these trades
• Must be able to bend or stoop frequently
• Prolonged periods of walking or standing
• High school diploma or vocational or trade school/college
• Communication skills to translate basic technical information to those with and without a technical background

Key Accountabilities

• Proactively mitigate slip, trip, and fall hazards
• Roof inspections
• Shopping tool repairs (casters, handles, etc.)
• 1st line of support to address escalations or emergencies if they arise
• Kitchen Equipment Inspections
• Ensure that all customer complaints are handled professionally, appropriately, and in a timely manner
• Café Equipment specialty cleaning
• Conducts frequent equipment rounds and readings to detect malfunctions, and records data as required
• Door/Lock hardware repairs and installation (basic)
• Minor plumbing repairs (clogs, drains, valves, faucets, fixtures, etc.)
• Installation and mounting of building fixtures (TVs, signs, etc.)
• HVAC system & water system filter replacements
• Complete detailed records of all work to be documented in the CMMS system
• Patch/Painting of walls
• Overhead Lighting Bulb installation
• Order supplies for PMs and RMs as needed. Ensure on-site tool crib inventory is correctly managed to ensure SLA uptime is met
• Follow 5S principles for organization/cleanliness of “Front of House” (client/customer spaces) and “Back of House” (equipment rooms, storage areas, tool cribs, etc.) on the property
• Hot/Cold Calls
• Self-Performance (Hands-On Experience) of Primary Preventative (PM’s) & Reactive Maintenance (RM’s) work orders to consist of:
• Safety Eyewash/Shower Inspections and Maintenance
• Escorts and directs site vendors as required
• Ensure all health and safety requirements are established and followed by on-site staff and sub-contractors
• Fire Extinguisher Inspections
• Use of CMMS system software for work order management (PC & Mobile based)
• Light Snow removal and walkway salting (cold weather regions)
• Building Safety Inspections
• Effective LOTO (lock out, tag out) compliance

Physical Demands & Work Environment

• Must be able to operate a powered industrial truck
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• While performing the duties of this job, the employee must be able to stand for long periods of time, walk, reach, climb, bend, stoop, kneel, crouch/crawl, and occasionally lift and/or move up to 50 pounds
• Must be able to work days, nights, weekends, and/or holidays as needed
• Must be able to work at heights on mobile or stationary work platforms
• Must be able to bend or stoop frequently

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.
ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care. ISS believes that people make places and places make people. From strategy through to operations, ISS partners with over 60,000 customers in 30+ countries to deliver places that work, think and give and is served by 471,056 employees who connect people and places every single day. In 2019, ISS earned DKK 78 billion in revenue. It is headquartered in Copenhagen, Denmark.