Schedule Coordinator, Burlington, On

Country: Canada (CA)
Location: Burlington , Ontario (CA-ON)
Location details:Burlington, ON

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive.

We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Position Title: Schedule Coordinator (SC)

Location: Burlington, ON
Reports To: Territory Operations Manager (TOM) or designate

As part of the Service Operations, you will be assisting with the service delivery in your assigned territory. You will be responsible for the service requests flow through our management system and scheduling and dispatching service technicians to ensure the timely repairs and upgrades of customers’ equipment.

Principal Responsibilities:

• Perform invoicing preparation daily to meet company standards.
• Maintain Planning Board in Siebel to ensure all internal stakeholders can view updated schedule. Proactively communicate with field operatives and local management when needed.
• Be engaged and aware of your Territories’ overall Service Operations and customer needs.
• Coordinate with Service Manager and Territory Operations Manager to make sure problematic jobs receive the proper attention.
• Arrange subcontracted services and equipment, including rentals.
• Monitor work packages and trackers within the system to ensure the service request are progressing. Communicate with Service Manager all concerns.
• Review completed actions in the service request for completion and accuracy.
• Arrange for necessary rental equipment, as well as subcontracting when needed.
• Forward leads by the Field Operatives to designated resources for estimation and quotation
• Other duties as assigned
• Create appropriate charge lines for services provided to the customer. Ensure charge lines match customer purchase order when necessary.
• Review invoicing details of completed work before moving forward with the invoicing process.
• Communicate with customers and internal stakeholders throughout projects.
• Manage the schedule of service work for assigned customers and field operatives.
• Generate new service requests in the system when necessary. Attach all pertinent documentation
• Ensure any hourly time issues are addressed before sending jobs to invoicing.
• Track and receive materials required.
• Close communication and interaction with the Service Manager and Coordinators.
• Open service requests and schedule field operatives to respond to emergency breakdowns.
• Review job performance and lessons learned while providing feedback to other coordinators or the Sales teams.
• Resourceful and willingness to support in emergency breakdowns until customer equipment is functional.
• Follow and assist in the enforcement of all safety rules and procedures including those established by the customer.
• Continuously maintain the Work-in-Progress Report (WIP) ensuring it reflects the current status of active service work.

EDUCATION: Bachelor’s degree preferred, prior equivalent experience and training will be considered.

EXPERIENCE: Minimum 7 years experience in industrial service and/or dispatching business preferred. Must be customer oriented. Able to prioritize and multi-task in a fast pace service environment. Excellent communication and people skills. Very strong systems and PC skills.

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.