Future Opening: Assistant Manager

Job Summary

The Assistant Manager is primarily responsible for managing the day to day club operations. Ensuring that all performance and objectives are met in order to provide a “Judgement Free” member experience. Assistant Managers will assist in the hiring, firing, and the training process for all employees and will be responsible for leading the team in a positive, motivation manner with a continuous focus on employee development. Assistant Managers will also be responsible for ensuring a financially successful club. This position will regularly direct all front desk personnel.

Reports To

Club Manager

Essential Duties And Responsibilities

Daily Staff Management Duties:

• Assist Club Manager in pre-screening, hiring, firing, onboarding, and recruiting.
• Provide backup support for any employee who is absent.
• Uphold the integrity and security of staff files and sensitive company documents.
• Responsible in assisting Club Manager in the training and development of staff to include providing day to day coaching of all staff.
• Be a brand ambassador by leading a Judgement Free lifestyle.
• Work with Club Manager to resolve employee issues or concerns in a professional manner.
• Lead a team through systems and operations to achieve common goals.
• Assist Club Manager in creating staffing schedules with the assurance that all shifts are regularly covered.
• Assist Club Manager in disciplinary/ termination activities.
• Assist in preparation of all HR related forms in a timely manner.
• Lead by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service.

Customer Service / Front Desk Activities

• Lead by example and maintain consistent accountability.
• Greet members and guests, provide exceptional customer service in a way that makes members feel comfortable and welcomed.
• Running all necessary reports on a daily basis.
• Answer phones in a friendly manner and professionally assist callers.
• Communicate effectively and clearly between all staff members.
• Conduct beverage or merchandise purchases on the POS systems.
• Assist in emergency medical situations.
• Give tours, sign up new members, log amenities, and communicate updates and events to members and guests.
• Respond to members questions and concerns in a timely and professional manner.
• Uphold rules and policies in the facility.
• Counting and tracking inventory on a weekly basis.
• Detailing tanning beds/ acrylics/vents on a weekly basis.

Member Accounts

• Properly submit refund proposals.
• Uphold integrity and security with member documents and sensitive information at all times.
• Create new memberships.
• Utilize Datatrak to assist with updating barcodes, change of address and billing or payment questions.

Club Cleanliness And Maintenance

• Regular cleaning of equipment and tanning units.
• Keep front desk area as well as the lobby clean and orderly.
• Regular facility cleaning and upkeep.
• Accurate completion of daily and weekly cleaning responsibilities.
• Operations as well as assigned maintenance technician in a timely manner.
• Ensure restrooms are clean, stocked, and clutter free by creating and following a routine cleaning schedule.
• Oversee the safety of employees, members, and club. Report repairs to the Director of

Club Cleanliness And Maintenance

• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Ensuring all equipment is clean on a daily basis.
• Regular facility cleaning and general upkeep of club.
• Holding the team accountable for daily cleaning lists and assigned equipment.
• Ensuring proper locker room checks and walk arounds are being performed by all every 15 minutes.

Miscellaneous

• Assist in the completion of recorded info call inspections.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Successfully partner with team members and senior leadership.
• Actively participate in growth and development opportunities.
• Oversee the ordering of club supplies using a specific budget base on club requirements.
• Track key performance indicators such as guest counts, cancels, and info calls.

Qualification/ Skills

• Must be 18 years or older.
• This position may require overtime, weekends, evenings, and holidays. Must be flexible.
• High school diploma/ GED equivalent required.
• One year of customer service experience is preferred.
• Superior problem solving skills.
• CPR certification required.
• Exceptional leadership and diplomacy skills.
• Be a representative of the core values of PFMW at all times by upholding the beliefs of respect, passion, family, teamwork, fun, trust, and loyalty.
• Must be willing to occasionally travel for training and to support other locations.

Physical Demands

• Continual talking in person or on the phone during shift.
• Employee must never put themselves under any equipment.
• Frequent climbing, balancing, kneeling, crouching, pulling, and grasping.
• Must be able to lift 75 pounds.
• Continual standing and walking during shifts.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience.

CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB: