General Manager - Retirement Community

Responsibilities

Ensure the health, comfort and safety of our residents

Ensure rental goals and showing objectives are met

Greet, inform clients and conduct visits of rental apartments

Build partnerships with Residents, family members, volunteers, external partners and the community at large to ensure the vibrancy of our community

Complete all required administration for the position on a tablet

Conduct required performance reviews, conduct regular meetings with staff as required.

Reward, encourage, and motivate staff. Manage disciplinary action as required.

Schedule work shifts; approve overtime. Review and verify staff hours worked for payroll.

Analyze market conditions and make recommendations accordingly

Ensure appropriate, ongoing building administration. Maintain weekly spreadsheets. Regulate specific and overall site costs. Review building operation checklists and update building statistics on an ongoing basis

Respond in a timely fashion to tenant concerns, questions and inquiries

Maintain strong relationship and ensure compliance with public health and licensing bodies

Ensure health & safety is an integral part of our daily operations

Perform other related tasks as assigned by Regional Director

Experience And Educational Requirements

Five (5) years of experience in sales and customer service

Five (5) years of experience in supportive living management preferred

Technical Requirements

Advanced computer skills; Word, Excel and other Office 365 functions

Ability to learn and adapt to rapidly changing systems and new technology

Familiarity with computer tablets is an asset

Non-Technical Requirements

Excellent leadership and motivational skills

Proven analytical skills

Availability to work various shifts (evening and weekends)

Excellent oral and written communication skills

Ability to handle sensitive information and maintain utmost confidentiality at all times

Ability to work independently (self-managed) with efficiency and with other associates in a team environment

Dedicated to building better communities for all our residents and surrounding communities

Ability to multi-task and prioritize (excellent time-management skills)

Demonstrate a positive attitude, enthusiasm, and assertiveness