General Manager - Newmarket Location

St. Louis Bar & Grill

Location

17074 Leslie St.

Newmarket, ON

L3Y 8V8

General Manager

Now looking to hire a dynamic, outgoing and friendly person that is capable of taking on the general manager. We are looking to hire the best for our restaurant! Our iconic image and Devilishly Good! service and products deserve no less.

St. Louis Bar & Grill. is currently seeking a qualified general manager for its location. The position will require a thorough knowledge of all aspects of restaurant operations including Human Resource Management, Financial Reporting and Interpretation, BOH Operations and FOH Management. Most importantly we are looking for a team leader who truly has a Guest First! attitude and is able to coach and develop that attitude with our teammates.

• Responsible for any ordering, receiving or other task-based actions that need to be completed for that shift.
• Must have strong communications skills and be able to build strong working relations with a diverse workforce. Should have strength in event and party planning and fun activities that exudes enjoyment within an active atmosphere.
• Must have a thorough understanding of the content and conceptual ideation of the menu. Needs to know the proper presentation for all menu items and be able to identify and redirect improper menu presentation. Needs to understand the concepts behind menu engineering and plate profit. Needs to understand the effect that Menu Sales Mix can have on theoretical cost and how to run all relevant reports to evaluate.
• Responsible for the cleanliness of both BOH and FOH areas of the restaurant. This requires a follow-up of all posted cleaning schedules and confirmation of completed work before servers sign out.
• Required to touch every table in the dining room. This is to ensure that we have exceeded guest expectations at every table.
• Louis is an industry leader in providing proprietary products served with a Devilishly Good! hospitality experience and we are seeking someone to help us deliver on those promises to each guest, every day.
• All Guest First! The feedback that is received through the InMoment must be shared with the Teammates as it is received. Any feedback that requires follow-up (i.e., the guest has requested to be contacted) must be carried out by the manager or supervisor. Every effort should be made to have the location resolve the issue directly with the guest. However, there may be contacts that are of such a serious nature that the Area Manager may have to contact the guest directly and resolve the issue.
• Responsible for the management of wage labour during the course of the entire shift.
• Should be aware of the Optimal Labour range for their location. They need to understand their role in meeting this target when building a schedule on Ameego.
• The general manager must ensure that all national promotions that are created from the office are executed in a timely manner. This includes not only the posting of all relevant printed materials but also the engagement of the staff in following through on all aspects of the promotion. Should ensure that TMs understand the mechanics of executing the promotion at a high level and the purpose behind the promotion. Responsible for tracking performance during the promotions.
• Responsible for the participation of servers in any LTO or other promotions that are running at the time. If there are no such promotions ongoing the supervisor should ensure that servers are enthusiastically suggesting items to the guests to enhance the dining experience.
• Accountable to ensure that all staff are on time and in the correct uniform. This is most effectively done through a meaningful pre-shift meeting. During this meeting, the supervisor should be clearly and enthusiastically covering any topics that are of an ongoing nature (e.g., Guest Connection, Devil’s pints) or a sporadic nature (LTO participation). This is the best opportunity to set the tone for the shift and raise the level of performance for all TM’s and is required before each shift. The General Manager is responsible for the technical execution of all elements of the service experience. This essentially means that we are serving piping hot food that looks exactly like the picture, delivered in a timely manner with an exceptional Guest First! experience.
• Discounts and Voids - Responsible for all Discounts and Voids that are incurred during the shift. They must know the difference between the two and be able to make the correct judgment call when executing them.
• Each quarter a full Business Review will be conducted by the Area Manager. This review is a comprehensive evaluation of the standards for the location. If at all possible, the general manager should participate in the review with the Area Manager. This will help the general manager to understand the purpose and scope of the review. It will also allow the general manager to sharpen their critical analysis skills.