General Manager Jobs

Aramark Remote Workplace Services is seeing candidates for General Manager to lead one of our biggest Remote Workplace Operations in Fort McMurray, AB.

The General Manager is responsible for providing overall vision, planning, direction, and control to assigned units for a large and complex geographic district normally generating $30-50M+ in revenue. This key leadership role is accountable for the execution of our program, with a focus on growth, cost, and productivity, leading people, and delivering financial commitments.

Whether focused on multiple sites for a large client or multiple clients, the key success measures of a General Manager include Revenue Growth, EBIT, Margin, Consumer Satisfaction, Client Loyalty, and Employee Engagement. In this role, frequent travel to client sites throughout the district is expected.

Please note all candidates considered for hire will be required to successfully pass a criminal background check.

Job Responsibilities

• Productivity - Lead managers in implementing and maintaining corporate management agenda for labor and financial initiatives. Ensure value through efficient operations, appropriate cost controls, and profit management. Ensure consistent application of Aramark’s operating standards and processes (Operational Excellence) with a particular focus on efficiency standards. Understand end-to-end supply chain and procurement process and systems; ensure only authorized suppliers are used.
• Financial Performance - Build revenue and manage budget with sensitivity to costs and client needs. Ensure the completion and maintenance of P&L statements for the district. Provide oversight and take ownership to deliver client and company financial targets using Aramark systems. Understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins.
• Compliance - Ensure unit managers maintain a safe and healthy environment for clients, customers, and employees. Follow all applicable policies, rules, and regulations, including but not limited to those relating to safety, health, and wage and hour.
• Client Relationship - Establish and maintain effective client and customer rapport for a mutually beneficial business relationship. Identify client needs and communicate operational progress. Facilitate and support new business and retention activities. Ensure the team completes customer satisfaction surveys in all locations.
• Leadership - Establish overall ownership and accountability of operational management and financial performance of multiple accounts and units. Model key leadership behaviors and ensure the highest levels of safety, quality, and service excellence for employees, clients, and consumers. Coach & mentor employees by crafting a shared understanding of how and what needs to be achieved. Reward and recognize employees. Identify and engage top talent and develop team members to their fullest potential within the organization. Plan and lead team management meetings. Ensure safety and sanitation standards in all operations.

The job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Qualifications

• Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management.
• Meaningful experience in service industry, contract services, or hospitality environment.
• Experience crafting product sales strategies and implementing operational programs and initiatives.
• The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role.
• Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
• Experience in creating and managing a department budget, financial controls and analysis.
• Proven ability leading through other managers.

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).