Field Quality Manager East (Toronto Or Montreal Area)

About VinFast
VinFast is Vietnam’s leading manufacturer of premium automobiles and has achieved its initial goal of being #1 in all competing segments of domestic car retail in less than 2 years. Now, in 2023 we embark on our next mission - global expansion with the launch of our all-Electric smart SUV model line-up starting in Canada, USA and Europe. VinFast is one of the largest auto manufacturers in South East Asia with world-class equipment and infrastructure, with a capacity of up to 500,000 cars per year . We have partnered with global leading automotive suppliers in manufacturing and engineering and enlisted the world-renowned Italian design house Pininfarina to design both the exterior and interiors of our entire model line. VinFast is proud to produce vehicles with superior craftsmanship, the highest safety standards, and intelligent infotainment that compete with leading Asian, European and American OEMs. VinFast also supports its owners with an exceptional, seamless customer experience in both sales and aftersales.
VinFast Auto Canada Inc. an OEM distribution company with a Direct-to-Consumer business model, has an ambitious growth strategy planning rapid retail and aftersales facility expansion in Canada over the next 12 months. Our management team is now looking for talented individuals from the automotive, retail consumer products, and technology industries to assist in this endeavor. Our top applicants will possess an entrepreneurial mindset, be a creative problem solver, have an incredible work ethic and thrive in a start-up environment.
VinFast and VinFast Auto Canada Inc. are subsidiaries of Vingroup, one of the largest private conglomerates in Asia with a market capitalization of C$20 billion. As a multi-sector corporation, Vingroup focuses on three main areas: Technology, Industrials, and Real Estate.
SCOPE OF THE JOB
As the Field Quality Manager (FQM), you will be responsible for supporting the Aftersales teams on escalated cases for vehicles, parts, and accessories at VinFast Service Centers through various channels such as on-site visits, emails and/or weekly calls. In this role, you will provide technical advice and adequate coaching to the technical support team members responsible for handling first level cases at VinFast Service Centers as well as Customer Contact Center teams as required.
Responsibilities & Key Activities

• Participates in E2E JIT and Quality Testing/Validation Events to ensure timely resolution of problems
• Supports containment and corrective actions as required and keeps & maintain clear records of events
• Maintains and publishes weekly reports with predetermined KPIs
• Coordinates and executes “go and see activities” (when required) at ports of entry, VinFast Service Centers, special events, storage compounds, third party service facilities
• Supports VinFast Service Centres with troubleshooting, diagnosis, repair guidance and escalations to reduce repeat repairs and repair cycle time
• Performs ongoing analysis of data sources to confirm countermeasure/field fix effectiveness
• Supports diagnostic tool & engineering tool functionality
• Executes product audits at the plant and ports of entry (when needed)
• Provides continuous evaluation of product quality, which involves driving of the test fleet vehicles outside of normal business hours. This requires possession of a valid driver’s license and good driving record
• Other duties as assigned
• Performs quality auditing at VinFast Service Centres and authorized third party repair facilities
• Covers all product quality work including warranty data analysis, countermeasure investigation, validation, and implementation in the field through the R&D and Aftersales engineering centers
• Conducts and collaborates with training personnel in the creation and maintenance of education
• Coordinates preparation of technical service bulletins (TSBs) and training materials including draft reviews, labor time studies, required parts & materials, applicable VIN/model & trim list, and final publication
• Assists engineering quality team as necessary in part recovery and vehicle condition reports
• When necessary, runs or participates in weekly meetings with other stakeholders to report on assigned open topics
• Conducts or participates in Early Warning Meetings during the product launch phase along with NPI events and product improvement programs
• Evaluates tooling & equipment requirements at VinFast & third-party Service Centers and supports with procurement, maintenance and annual audits
• Serves as a backup (tier 2) support on escalated customer concerns and addresses them quickly & effectively
• Assists with pre-production vehicle support & new model launches
• Materials (for example: owner’s manuals, in-vehicle brochures, and feature and function guides)

What You Bring Along

• Possesses solid reporting skills and the ability to stay on top of/follow up on open matters to closure
• Appropriate interpersonal styles and communication methods to work effectively with internal and external partners
• Tech savvy and willing to apply latest technology, apps and connected car features
• Ability to use common engineering measurement tools (i.e., micrometers, dial indicators, digital volt ohm meters & oscilloscopes, etc.)
• Willingness to travel for business 25% to 50% of the time within territory as required to fulfill job responsibilities, often with minimal notice. Periodically, may need to travel outside of primary territories.
• Capability of operating common automotive repair equipment (i.e., Vehicle lifts, alignment equipment, A/C
• Bilingual in FRENCH and ENGLISH is required
• Working knowledge of PC and software (minimum: MS office intermediate level, in particular Power point and Excel)
• Has a strong understanding and capability of conducting IQS reviews including verbatim evaluations, trend assessments, and the ability to translate them into suggestions for vehicle improvements
• Strong team building & supervising capabilities
• Strong technical writing capabilities and oral communication skills
• Charging station, wheel mount/balance equipment, etc.)
• 310S/T from Ontario or equivalent technician license from other province(s)
• High attention to detail with experience in a startup or fast paced environment is a plus
• Critical thinking and problem-solving skills are essential
• 10+ years automotive industry experience in quality assurance or engineering environment preferred

What We Offer

• Wellness Spending Account to promote an active lifestyle and a healthier workforce.
• An RRSP contribution program to support our employees in planning and managing their financial well-being into the future.
• Generous group insurance benefit package to employees and their eligible dependents.
• A flexible working culture enabling our employees to adjust their work hours and schedules, whenever possible, that accommodates and respects your personal commitments, balanced with business needs.
• Competitive and equitable salaries that recognize your experience and expertise.
• A modern, professional environment where you’ll work with and learn from highly specialized and dedicated experts from all over the world.

Join us on our adventure to reach new horizons with endless excitement: Because when everything feels possible, changing mobility for all becomes achievable!
At VinFast Canada, we are committed to creating and preserving an accessible, welcoming, supportive, fair, and inclusive environment. Accommodations are available to support prospective employees during the recruitment and hiring process. Should you require any accommodations, please advise us in advance so that we can work with you to find suitable accommodation.
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