Quality Lead Jobs

Watch your career take flight at GardaWorld!

GardaWorld is the largest provider of aviation services for the Canadian Air Transport Security Authority (CATSA), offering screening services in 28 airports across Canada.

We are currently recruiting two Quality Leads for the Winnipeg International Airport on a permanent full time basis. This is a unionized position and seniority will be strictly followed.

– Duties include, but are not limited, to the following:

• Oversee and document compliance with CATSA’s Standard Operating Procedures (SOPs) and GardaWorld’s Quality Management System (QMS)
• Provide coaching, correction and overall feedback to Screening Officers and Checkpoint Managers
• Conduct or assist with audits, as requested (CATSA, CGSB, and/or Internal Audits)
• Intervene immediately if parts of the screening process were not completed or if critical aspects of the screening process were performed incorrectly
• Assist with breach and unsuccessful infiltration test investigations
• Assist with the development and tracking of Corrective Action Plans
• Collect data to measure SOP compliance and performance
• Conducting active oversight of the Pre-Board Screening (PBS), Non Passenger Screening (NPS) and Hold Baggage Screening (HBS) operations

Job Benefits

• Training and career development
• Competitive starting salary
• Parking is provided

Job Requirements

• Willing and able to work outside regular working hours and able to work shifts
• Minimum 3 years’ experience in related field
• A training background is an asset
• Intermediate knowledge of Microsoft Office (i.e. Word, Outlook, Excel, etc.)
• Post-Secondary education in related field or combination of education and work experience
• Must be a Canadian Citizen or a permanent resident as defined in the Immigration Act with an employment authorization document
• Certification as a Screening Officer would be an assest
• Ability to obtain a security clearance
• Bilingual (English, French) would be an asset
• 18 years of age or older
• No previous criminal background for which a pardon has not been granted
• Oversight and/or auditing experience is an asset

Skill Requirements

• Excellent communication skills; fluent in written and oral English
• High level of comfort dealing with a variety of customer interactions/escalations
• Highly organized and results driven individual who is able to prioritize and handle multiple tasks
• Ability to work within a structured, highly regulated environment

Personal Characteristics

• Periodic travel to the Prairie's Class 2 and Class 3 airports to perform QL duties
• Reliable, independent and able to handle stress
• Ability to work any shift, including weekends
• Analytical, detail oriented and technically astute
• Professional demeanour with ability to develop cooperative working relationships in all areas of the business
• Professional and detail oriented individual who has a flexible approach to work issues
• Easily adaptable to change and must embrace new challenges

Additional Notes

• Travel may be required for training. Other travel may be requested when assistance is required at other airports.
• Internal candidates must be in good standing with no performance events on file.
• Interviews and reference checks will be conducted.
• Written test(s) may be administered.
• Successful candidates must meet and maintain the Conditions of Employment throughout their employment.
• Applicants must clearly demonstrate in their resume that they meet the education and experience requirements. Failure to provide sufficient information will result in the candidate being disqualified.

Applicants currently residing elsewhere than the job location must CLEARLY indicate if they are seeking to relocate at their own cost or they will be automatically disqualified. These applicants may also be required to travel for recruitment events at their own cost.

We thank all applicants for their interest in the position; however, we will communicate only with the selected candidates.

Applications will only be accepted online via www.garda.com/careers