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Fcm - Corporate Travel Consultant - Toronto, Ont (Hybrid)
Company | Flight Centre Travel Group |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Travel Arrangements |
Expires | 2023-07-18 |
Posted at | 10 months ago |
Corporate Travel Consultant - Toronto, Ontario
- Build rapport and establish lasting relationships with business travelers, serving as a trusted and capable Corporate Travel professional.
- Exceed expectations by consistently meeting and surpassing the needs and requirements of business travelers.
- Skillfully handle ticketing, adjustments, exchanges, and queue management, resolving issues promptly and professionally in alignment with travel practices.
- Complete all reservations accurately and promptly, maintaining the highest level of professionalism in accordance with business travel standards.
- Demonstrate proficiency in understanding and adhering to travel policies for high-volume corporate accounts.
- Offer consultative service throughout the booking process, providing valuable guidance and recommendations to travelers.
- Keep clients informed about essential travel documents and health requirements for countries visited by travelers, ensuring compliance and peace of mind.
- Comprehend and strictly comply with Canadian travel policies for multiple corporate accounts, ensuring adherence to regulations and guidelines specific to the Canadian market.
- Coordinate domestic and international itineraries with precision and meticulous attention to detail, considering Canadian-specific travel requirements.
- Deliver exceptional customer service to Canadian business travelers, ensuring their utmost satisfaction in the corporate travel sector.
- Cultivate strong relationships with business travelers, earning their trust as a reliable and proficient Corporate Travel professional in the market.
- Provide unparalleled customer service, consistently exceeding the needs and expectations of business travelers.
- Efficiently manage bookings for air, car, rail, and ground transportation i, optimizing travel arrangements based on travel preferences.
- Possess a professional and service-oriented mindset.
- Demonstrates exceptional attention to detail along with strong written communication, interpersonal, and organizational skills.
- 2 years + recent experience working with OBT's (Online Booking Tools) and associated queues
- 2 years + recent experience in Corporate Travel required
- TICO Certification or ability to complete within 30 days of employment
- Professional and polished demeanor, demonstrating excellent communication skills both verbally and in written form
- Proficiency in handling complex international fares.
- Proficiency in utilizing Microsoft Office 365 suite, including tools such as Word, Excel, PowerPoint, Outlook, SharePoint, Teams, and OneDrive, to enhance productivity and streamline business processes.
- Possesses solid technical skills to efficiently assist customers with urgent and complex requests
- Demonstrates proficiency in utilizing personal computers and a diverse range of software packages.
- Capable of working autonomously while consistently delivering high productivity and maintaining a standard of exceptional work quality.
- Exhibits exceptional problem-solving skills with a demonstrated history of effective decision-making.
- Demonstrates the ability to efficiently multitask while maintaining exemplary professional relationships with corporate clients.
- Proficiency in geographical and international destination knowledge is essential.
- 2 years + recent experience with complex ticketing & exchanges
- Possesses excellent written communication, interpersonal, and organizational skills.
- 2 years + recent knowledge and experience using Sabre required
- 1 Volunteer Day per Calendar Year
- Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
- Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Diversity Day: paid leave to observe holiday or cultural celebration of your choice Annual Charity Trip
- Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Diversity, Equity & Inclusion
- Employee giving program
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- Office Environmental Program
- DEI education
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Benefits including vision, medical, and dental
- Employee Assistance Program
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Generous paid time off policy
- Employee Share Plan
- Travel perks/discounts.
- Global career opportunities in a network of brands and businesses
- Generous remuneration structure
- RRSP with matching
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