Travel Concierge Jobs

Ten Lifestyle Group is a luxury concierge service. We aim to be the world’s most trusted customer service company, and we happen to book travel, tickets, and dining experiences. We are a global company with 23 different international offices. Recently, we were named "Concierge Agency of the Year" by the Aspire Awards 2021 and we've been certified as a B-Corp.

Based out of our downtown Toronto office, we are looking for Travel Reservation Specialists to become travel and itinerary artists, and people who can create amazing experiences for our ultra-high net worth members in our call center, no matter how big or small the request. We are dedicated to the idea when our members call us they can be given fantastic possibilities and we ensure that their expectations are not just fulfilled but surpassed.

• The Travel Lifestyle Managers in our call centers have a rare set of people skills over the phone which allows them to get out in front of problems and proactively help customers with potential troubles.
• Travel Lifestyle Managers are masters of juggling many websites and applications open on their desktop while seamlessly speaking with the member.
• Is it busy? YES! We are growing and have strict deadlines. At times it can get so busy you might forget to exhale but that’s ok because we’ve got your back and we’re always here to remind you to take a much-needed breather. We strive to create a workplace for our Lifestyle Managers that encourages community, results, and growth.
• We aim to be the world’s most trusted customer service company, and we happen to book travel, tickets, and dining experiences. One way we earn our members’ trust is by being available when they need us.

Last, we're looking for someone who matches our approach to life in general. We need people who love to laugh, embrace change, give off infectious positivity, and have an unrelenting passion for service in every aspect of their lives.

Requirements

• Must have high touch customer service experience
• Must write in English with no grammatical errors

"Widespread acceptance for every person. We encourage diverse philosophies, cultures, and backgrounds. We praise diversity and are dedicated to creating an inclusive work environment for our employees. This idea ties the Ten teams together. Ten is honored to be an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”

Benefits

Below is a list of our benefits outside of providing Medical, Dental, and Vision

• Quarterly bonus
• 22 days of PTO your first year and maxing out at 32 days per year in your 4th year (based on a 40hr work week).
• Working Holidays: Ability to work from any of our 23 global offices for a short period of time.
• Discount on pet insurance, legal advisory, and a multitude of other supplemental benefits
• Loyalty bonus at 3yrs, 5yrs, and 10yrs of work.
• Extra $2 for every hour worked on a weekend.
• Travel/hospitality training and constant development of those skills.
• Travel discounts and countless discounts provided by our Partnerships team
• 3 extra float days after 2 years of work.
• Sabbatical every 5 yrs. of work.
• IATA card after 90 days which gives access to travel discounts
• Tuition reimbursement
• Full catalog of learning modules that cover a wide range of categories.

If you feel you are interested we'd love to talk to you.