Supervisor, In-Flight Services Jobs

Reporting to the Manager, Inflight Services, the Supervisor, In-flight Services is responsible for the daily supervision and oversight of cabin crew and all related responsibilities.

Duties & Responsibilities

• Responsible for catering issues, concerns and implementation of new initiatives
• Act as a key liaison to counsel Cabin Crew on a daily basis opening channels of communication, demonstrating support and commitment to their needs
• Perform internal audits on operational processes
• Conduct Cabin Crew performance assessments ensuring compliance to safety and service procedures, grooming standards and company policies
• Participate in follow up and documentation as needed with the discipline process
• Monitor and coach probationary Flight Attendants and Pursers
• Monitoring of attendance reports
• Participate in operations to ensure on-time performance
• Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations as well as the investigation and audit of hazards and incidents
• Performs regular ramp inspections to validate Cabin Crew compliance with Canadian Aviation Regulations, workplace safety and Porter’s Brand and Service Standards
• Any other duties assigned by Manager, In-Flight Services
• Provide care, guidance and assistance whenever abnormal circumstances occur (onboard, emergency, medical or personal)
• Provide immediate feedback on performance follow up and tracking
• Responsible for the supervision of Inflight Operations as it relates to cabin crew
• Review of Purser Reports to provide resolution and follow up with internal operational departments
• Mentor, coach and motivate Cabin Crew to ensure the highest standards of safety and the consistent delivery of premium service onboard
• Address and improve morale issues on-line, while highlighting areas of concern which will be raised to the Director, In-Flight Services

Behavioural Competencies

• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

Qualifications

• Must have the ability to work independently and as part of a team
• Flexible schedule and irregular hours are an integral part of the job (mornings, evenings, weekends and holidays) in addition to offering periods of availability to be on call
• Successfully complete the initial cabin crew training
• 2-5 years of leadership experience in an elevated role (an important asset)
• Minimum 5 years’ experience in the airline industry
• Will be required to be qualified as a YTZ Cabin Crew member
• Must demonstrate strong interpersonal, communication and leadership skills with the ability to proactively follow-up where needed and provide constructive feedback
• Operate as a crew member when required
• Sound knowledge of Microsoft Word / Excel / PowerPoint
• Must have excellent safety and customer service knowledge

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter.