Supervisor, Trade Services Jobs

Description

Aviso Wealth:

At Aviso Wealth, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso Wealth has to offer at www.aviso.ca.

The Opportunity:

We’re looking for a Supervisor, Trade Services to join our Trade Services team.

Your role will be required to regularly perform essential duties on behalf of the company from your assigned Aviso office. Your role is considered medium flexibility, requiring you to work onsite 1-3 days per week at our office at 151 Yonge St, Toronto, ON.

Reporting to the Manager, Operations, the Supervisor, Trade Services is responsible for overseeing the functions of the Trade Services team. The team’s responsibilities include the processing and settlement of mutual fund trades and GIC’s, completing trade corrections, adhering to regulatory standards and internal standards to meet necessary deadlines and using reasonable judgement to resolving problems in their daily tasks

Who you are:

• Leadership – You lead your team and provide regular direction, guidance, coaching, and motivation, all while striving for peak performance. You assist them in overcoming obstacles through additional resources, removal of roadblocks, and providing the level of support required for their success. You delegate and deliver feedback based on the in-depth understanding of your individual team members
• Service – You consider both internal and external stakeholders and demonstrate intent of understanding and putting the clients’ needs first. You advocate service excellence and work to deliver solutions that meet the needs. You proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner
• Execution – You are committed to achieving your goals and to succeed. This includes focusing on “getting things done”, as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes
• Collaboration – You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization

What your day looks like:

• Support external and internal partners using the most efficient processing methods and recommending solutions for timely and accurate issue resolution
• Review and resolve escalated issues
• Ensure that all responsibilities are allocated to team members
• Ensure daily settlement totals for Credential Asset Management (CAM) and Credential Qtrade Securities (CQSI) match the central depository
• Respond to queries from other Aviso departments in a timely manner
• Set goals for team members and provide guidance on continuing development
• Communicate with Mutual Fund Companies via Letter of Indemnity, email, or phone call, to correct and resolve issues
• Organize cross training and vacation coverage within the Trade Services team
• Respond to faxes received from Fund Companies and Credit Unions in a timely manner
• Monitor rejections for trades and transactions, identify any issues and correct on the system or advise the Credit Union of the corrections required
• Review and complete financial and non-financial adjustments for CAM and CQSI
• Process CQSI Pool fund trades and settlements within specified SLAs
• Process CAM and CQSI’s GIC purchases, settlements, and reconciliations
• Review requests for completeness and accuracy, communicating with internal and partner staff to verify and confirm details if necessary

Requirements

Your experience and skills:

• Fluent communication skills in English are required and bilingual skills in French are an asset
• Strong customer service orientation
• Intermediate Excel and Microsoft Office Knowledge
• Proven ability to work well under pressure and in a fast-paced environment
• Minimum 5 years’ experience in a Financial Services firm
• Previous supervisory experience is an asset
• Working knowledge of SQL and VBA is an asset
• Post-secondary education or professional development in a related field is an asset
• Dataphile, Fundserv, and Capital Markets experience is an asset
• Strong attention to detail and accuracy
• Ability to work independently to achieve required objectives, within company and regulatory requirements
• A creative and adaptable approach to solving problems
• Self-motivated and results driven
• Proven decision-making, prioritizing, and interpersonal skills with the ability to establish and maintain effective working relationships with various levels of management and staff
• Strong organizational, time management and administrative skills

Benefits

Why Aviso Wealth?

At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Here are a few things that set us apart:

• Generous vacation time, fitness benefit, parental leave top-up options
• Competitive compensation package that rewards and recognizes individual contributions
• Regular social events to foster teamwork
• Matching contributions to our retirement program
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees

Equal Employment Opportunity

Aviso Wealth welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso Wealth powers businesses that empower investors. We are a national, integrated financial services company, with approximately $110 billion in assets under administration and management. Aviso Wealth is owned by Credit Union Centrals, Co-operators / CUMIS and Desjardins. Our mutual funds dealer, securities brokerage, and insurance dealer support thousands of financial advisors at credit unions across Canada. Our award-winning online brokerage, Qtrade Direct Investing, and our digital advice platform, Qtrade Guided Portfolios, give Canadians flexible choices for building their wealth. Our asset manager, NEI Investments, offers a comprehensive lineup of responsible investment funds and portfolios, which are available through a national network of advisors. Aviso Wealth also provides custodial services and introducing broker services to independent financial organizations, including banks, trust companies, insurance companies, investment dealers, portfolio managers and financial planning firms. We have operations in Toronto, Vancouver, and Montreal with a regional office in Winnipeg. More information about Aviso Wealth is available at www.aviso.ca.