Technical Services Engineer (Named)

The worldwide data management software market is massive (IDC forecasts it to be $137.6 billion by 2026!). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

MongoDB Technical Support Engineers will, as part of the Premium Services team within Technical Services, use their exceptional problem solving and customer service skills, along with their deep technical experience to advise customers and solve their complex MongoDB problems.

They are experts in one or more components of the MongoDB ecosystem - database server, drivers, our management suite, and services such as Cloud Manager (the online product we developed for customers for automation, backup, monitoring, and analysis of their MongoDB systems), and MongoDB Atlas. Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers.

Why MongoDB is a fantastic place to work and build your career

• Work with exceptionally talented people around the globe
• Be a part of the company that’s reinventing the database, focused on innovation and speed
• Enjoy a fun, inspiring culture that is engineering focused
• Learn, contribute, and make an impact on the product and community
• Help establish a new team in the Americas, influence the direction of the region and the future of MongoDB

We are looking to speak to candidates who are based in Austin, New York City, Palo Alto, Toronto or Vancouver for our hybrid working model.

Cool things you’ll do

MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people.

You'll be working alongside a handful of our largest enterprise customers - building a relationship, intimately guiding their use of MongoDB products and services, coordinating the resolution of their complex issues - answering questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf.

What You Need

You should have 10+ years of database industry experience deploying and managing operational production databases at scale both on premise and in the cloud. We encourage you to apply even if you’ve never used MongoDB before. We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.

It’s crucial for every candidate that they can check off at least 50% of these boxes:

• Security
• Performance tuning
• Data modeling and schema design
• Experience analyzing issues holistically, from the application tier through the database, down to the storage
• Understanding and experience with Cloud architectures specifically: Google Cloud Platform (GCP), Microsoft Azure or Amazon Web Services (AWS)
• Desire and ability to rapidly learn a wide variety of new technical skills
• Experience building and maintaining complex mission-critical production database systems
• Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help
• Backup and Recovery
• Solutions architecture
• Customer management - prioritization of customer work and executive communications
• Monitoring and Alerting
• Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS etc.)
• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
• Genuine desire to help people
• Be able to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go etc
• Ability to think on your feet, remain calm under pressure, and solve problems in real-time
• Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching

Bonus Points

• Experience managing large scale databases (e.g. RDBMS, NoSQL)
• Experience using or managing MongoDB
• Experience with authentication systems such as LDAP, Kerberos, AD

Success Measures

• In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training.
• In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam.
• Within 6-12 months, you will be a part of the Premium Services team within Technical Services and you will be expected to be the primary point of contact for customers and be managing their technical work independently.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.