Concierge- King Blue Jobs

King Blue Hotel Toronto is seeking a hands-on, highly energetic and enthusiastic individual to join our team as a Concierge.

In this multifaceted role, you will serve as an ambassador of the hotel and the vibrant city of Toronto, ensuring an exceptional guest experience from the moment they arrive until their departure. Concierge must possess a positive and upbeat personality, have the ability to multi-task, be detail-oriented and able to problem solve. This is a fast paced and engaging role with lots of guest interaction.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS FROM DAY 1

• Ongoing Employee events, incentives & recognition
• Rewards & Recognition
• Dedicated Training Program
• Refer a friend or family and earn money!
• Team rates from $59 per night, Family & Friends rates too!
• 25% discount at our restaurants for up to 6 people
• Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
• Growth Opportunities- Career Advancement starts from Within

PERKS AFTER 3 MONTHS

• Group Life Insurance, Extended Health, Dental, Vision Care!

PERKS AFTER 12 MONTHS

• Tuition Credit Program
• RRSP Matching
• Complimentary Stays
• Milestone Rewards

Job Duties

• Be knowledgeable of community and/or resort attractions and events.
• Delivering items to guest rooms and attending to requests.
• Perform all other duties as assigned or needed.
• Effectively and professionally communicate with guests via phone, in person and in writing.
• Answer enquiries regarding hotel services and registration by letter, by telephone and in person.
• Work closely and professionally with various departments.
• Ensure public spaces are well presented.
• Assist Front Office operations with check-in, check-out, creating room keys and providing guest bills.
• Assist with guest arrival and departures, including transportation of guest luggage, equipment & belongings. When required, assist guests with luggage and storage.
• Maintain a high standard of personal hygiene and appearance.
• Answer telephones and emails in a professional manner, assist guests with reservations, inquiries or requests.
• Greet and communicate with all guests, providing personalized service in a professional manner.
• Conduct valet parking as required.
• Maintain a clean and organized work environment.
• Make recommendations and fulfill any guest requests, including making dinner reservations, organizing trips and activities, transport, and in room amenities.

Requirements

• Flexibility to adapt to changing priorities and work schedules. Particularly evenings, and weekends
• High School Diploma, G.E.D., or equivalent.
• Must be available to work a Tuesday to Saturday shift.
• Completion of a two-year apprenticeship program or a college program in Hotel Management preferred.
• Previous hotel experience and people management.
• Hybrid Role: Ability to perform duties in both front office and concierge areas.
• Strong organizational skills to manage various tasks simultaneously.

Summation

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.

• Applications will not be accepted via email or in person.

**We thank all applicants for their interest in Career opportunities with The King Blue Hotel Toronto, however, only those applicants we wish to interview will receive a reply to their application.**

**ABSOLUTELY NO PHONE CALLS PLEASE**