Concierge Associate (Data Entry)

At OneLocal, we know that marketing isn't just about buying ads anymore. We also know how hard it is to keep up with rapidly-changing technologies. OneLocal provides SaaS solutions to small and medium businesses (SMBs) across the world. We offer our clients 10 digital marketing solution products that are impactful on their own, but even better together. We aim to be the perfect solutions partner by bringing together the right mix of technologies and local marketing expertise.

We're looking for a Concierge Associate (Data Entry) to join our Customer Success team. The Concierge Associate is responsible for ensuring accurate and efficient data entry for our platform while also providing exceptional customer support to our valued clients. The role involves working closely with the rest of the Client Success teams (Client Implementation, Account Management, etc.) to ensure we create the best client experience possible. The ideal candidate is detail oriented, pro-active and looking to join a fast-growing technology company. The core value of the Customer Success team is being client-centric.

What You'll Be Doing

• Collaborate with cross-functional teams t streamline data entry workflows and identify opportunities for process improvement
• Adhere to company policies and guidelines regarding data security, privacy and confidentiality.
• Stay up-to-date with the latest platform features and enhancements to effectively support clients and provide accurate data entry services
• Work closely with our clients to understand their specific data entry needs and provide personalized assistance and guidance
• Collaborate with engineering & dev teams as necessary for issue resolution and product improvements
• Perform accurate and timely data entry tasks, ensuring the integrity and quality of the data entered into our system

What You Bring

• Experience working with small / medium sized businesses (SMBs) is an asset
• Strong attention to detail and accuracy, with the ability to interact professionally with clients and internal teams
• Previous experience in data entry or related role, preferably within a SaaS Platform or technology company
• Strong verbal and written communication skills with the ability to empathize and put the customer at ease
• Ability to work in a fast-paced environment
• Strong customer focus with the ability to translate technical concepts into easy to follow instructions
• Excellent problem-solving and analytical skills with high attention to detail
• Proficiency in data entry software (Microsoft Office Suite) and tools, along with strong computer skills. CRM tools experience is an asset.
• Highly detailed-oriented required for this role

Why You'll Love Working Here:

• Stock options in a YC backed start-up
• 3 weeks paid vacation + 5 paid personal days
• Virtual social events: coffee chats with your colleagues and happy hours!
• The opportunity to have a major impact at a growing company that is helping small and medium sized businesses grow their digital presence
• Remote first: We have committed to a remote-first work environment. This means our roles are open to candidates who can work between the core hours of 9am - 5pm EST

At OneLocal, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly create the best company culture possible. We strongly encourage applications from candidates of all backgrounds, experience, and perspectives regardless of race, gender, sexual orientation, marital status, age, citizenship, disability, and national origin.