Conference Centre Manager Jobs

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

In Office

The Opportunity

The Conference Centre Manager is accountable for the supervision and coordination of all conference Centre services and internal events in our 30,000 Square foot facility at the Toronto Global Headquarters. This individual is also responsible for the leadership, guidance, and supervision of Conference Centre technicians to ensure all events/requests are completed smoothly and in a timely manner.

• This is an on-site position, in office Monday-Friday.

Responsibilities

• Notify all support services of necessary requirements and confirm with clients. Support services include Catering, Cleaning Staff, Corporate Facilities, Security, Movers, and Shipping.
• Review and identify meeting/event objective with client and discuss requirements. This includes the size of meeting/event, timing, location, attendance, audio-visual equipment, and meeting amenities.
• Represent Corporate Real Estate when coordinating any company sponsored events that require the use of our facilities.
• Providing options to requesters to accommodate the most amount of people.
• Prepare reports to calculate usage of meeting rooms and video conference facilities.
• Supervise Conference Centre Technicians. Hiring and motivating staff as well as conducting performance appraisals. Ensuring appropriate staffing for events coverage and facilities requests.

How will you create impact?

Reporting to the Workplace Solutions Manager, the Conference Centre Manager is an integral part of the Workplace Solutions team managing a new 30,000 sqft facility. They will ensure the conference rooms are used effectively and efficiently to keep meetings internal. This conference centre holds executive meetings such as the AGM, Board of Director, ELT and GLT and segmental Town Halls.

What motivates you?

• You take ownership and build solutions, focusing on what matters.
• You obsess about customers, listen, engage, and act for their benefit.
• You do what is right, work with integrity and speak up.
• You thrive in teams and enjoy getting things done together.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What We Are Looking For

• Ability to identify necessary resources, negotiate appropriate support, and provide training as required.
• Highly developed negotiation and conflict management skills.
• Experience with EMS Conference platform or other conference management tool an asset
• Sound knowledge of business unit's requirements
• Proficient in Outlook and other MS Office applications.
• Strong organization, time management, communication & supervisory skills.
• College or University graduate
• 2 to 3 years' experience in meeting planning or in a related field
• Prior leadership skills
• Outgoing individual with excellent client customer service and interpersonal skills
• Provide back-up meeting event support when needed.
• Flexibility, sensitivity, and professional conduct are essential.

What can we offer you?

• A competitive salary and benefits packages.
• Professional development and leadership opportunities.
• Flexible work policies and strong work-life balance.
• A focus on growing your career path with us.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

Our commitment to you

• Continuous innovation: We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity, and Inclusion: We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.
• Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
• Values-first culture: We lead with our Values every day and bring them to life together.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$58,650.00 CAD - $97,750.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.