Travel Representative Jobs

About Us

Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• We work hard and party even harder.
• Innovative - All ideas matters
• Autonomous - We encourage and trust your decision making skills.
• Progressive work environment- If you have skills to prove we have all ladders for you to grow
• Inclusive - Everyone is Included and everyone wins
• Flexible - We believe in results

We are looking for talented Reservations Representatives and passionate about travel to join our team.

The ideal candidate is creative, will provide accurate information to customers regarding travel options and availabilities, with the ultimate goal of selling travel to create a superior experience for the customer. Provide accurate information to customers regarding inquiries and requests for changes of cancellations to existing itineraries.

What we offer:

• Paid Training
• GDS platform training offered
• Pay - $19.00 per hour
• Employee Referral program – starting $500.00 for every referral hired
• Internal career advancement opportunities
• Tuition reimbursement
• Competitive compensation package which includes an additional premium for a second language
• Medical and dental benefits plans, as well as Employee Assistance Program
• Great perks on everyday products and services with Canada's leading employee perk program
• Work from our office at 75 Eglinton Avenue East, Toronto ON

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Qualifications

• College or some college degree (preferred)
• Two years of customer sales, upsales, telemarketing and service experience (required)
• High school degree or equivalent (required)
• Two years Corporate or leisure travel industry experience (required)
• One-year international booking experience

Responsibilities

• Accurately track and report call types and service issues.
• Effectively turn customer inquiries into sales.
• Promote and sell products or services.
• Read provided scripts verbatim while maintaining sales and quality standards.
• Meet or exceed quality standards.
• Utilize appropriate selling techniques to meet revenue and close rate goals.
• Accurately answer general travel and site related questions.
• Answer incoming calls and emails from customers currently traveling or interested in purchasing/researching travel by following standard scripts and procedures.
• Greet and converse with customers in a courteous, friendly and professional manner.
• Research travel rates, destinations, options and packages for customers.
• Provide information, suggestions and options in a manner that is accurate, effectively meets the needs of customers, and entices them to purchase.
• Process calls to achieve or exceed the established daily metric, while maintaining an average talk time consistent with current business needs.
• Solicit sale of new or additional services.

Teleperformance is an Equal Opportunity Employer, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Visit our careers page to see more career opportunities and learn about us!