Travel Specialist Jobs

We are looking for a passionate, motivated and resourceful individual to join our Travel team. As a Specialist you will be fulfilling leisure travel requests on behalf of our members, including luxury journeys on behalf of high net worth members. Complex itineraries including cruise, yacht charters and private tours covering several destinations world-wide.

Your exceptional customer service skills, use of travel research tools and booking technology and overall passion for travel will deliver superb member satisfaction, high levels of sales revenue and repeat usage of Ten for travel and other request types throughout the business.

You will be fully accountable for meeting and exceeding customer service targets as well as working within the team to meet department targets. To attain these targets you will work with our partnered suppliers and preferred list of hotels.

As a Specialist, your knowledge and passion to stay up to date in an ever changing industry is essential. You and in turn the team should always be up to date with current market trends, what competitors are delivering and what our members are obtaining access to from our competition.

You have to have the ability to work in a fast paced environment with deadlines being ever present.

Key Responsibilities

• Provide quotes via our CRM system by email for the members
• Handle all communication between suppliers needed to obtain the quote and review the details of all quotations provided to you, before providing them to the member
• Handle all member payments and arrange external payment through our finance team
• Working with members primarily by telephone to take the brief and understand what they want to do on their trip
• Follow up with the members to ensure they have received the information and answering any questions they may have or make adjustments to the plans you started with.
• To work closely with the relevant team members across the business to ensure you are fully aware of all best practice and to ensure we are consistently improving processes
• Represent the business externally e.g. at networking events, FAM trips and trade shows to enhance and strengthen the company’s profile.
• Keep up to date with newly opened resorts, newly launched ships and extraordinary experiences across the assigned area

Requirements

Experience

• Be flexible and adaptable to a change of priorities and complete requests within the given timeframe
• Experience in a retail Travel environment or Tour Operator essential Acute attention to detail is crucial to the success of the role
• Must write in English with no grammatical errors
• Meet monthly KPI’s on Commission, NPS and Efficiency
• Must have high touch customer service experience
• GDS experience is needed, Amadeus preferable
• Can work on multiple requests and sourcing options from various suppliers according to the members needs
• Proven track record in luxury leisure travel sales.
• Minimum of 2 years in Leisure Travel is essential which ideally would include cruise sales
• Understanding of the OTA distribution, wholesaler net rates structure, concierge and luxury operating model

"Widespread acceptance for every person. We encourage diverse philosophies, cultures, and backgrounds. We praise diversity and are dedicated to creating an inclusive work environment for our employees. This idea ties the Ten teams together. Ten is honored to be an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”

Benefits

• Casual dress
• Paid time off
• Dental care
• Vision care
• Life insurance