Executive Assistant (Supporting An Svp)

Description
Be a part of an enthusiastic team that helps business leaders solve complex business challenges!
In TELUS Business Solutions (TBS), we advocate for our customers and build long-lasting, profitable customer relationships, with a commitment to understanding and supporting their business outcomes. We drive service relationship excellence in third wave and digital services as well as large deals and are laser focused on TBS’ financial performance.
TELUS Industry Solutions owns our emerging product portfolios built to help business owners digitally transform and overcome post-pandemic challenges. We’re focused on scaling next-generation services – including 5G and Internet of Things (IoT), Data Monetization, Cybersecurity, Mobile Edge Computing, and Collaboration Solutions – to revolutionize sectors and industries, such as Health Care, Transportation, Agriculture, Manufacturing, and Smart Cities. Most importantly, we're doing this while embracing flexible work styles by default, the balance of your personal and professional goals, and a respectful, inclusive and barrier-free workplace where you can all bring your whole self to work to do great things for our Customers, Team, and Community.
As the Executive Assistant to the SVP for Industry Solutions, you enjoy being the go-to expert for a variety of executive level tasks. You are passionate about organization and process improvement, and talented at facilitating virtual correspondence. Your demeanor is personable and professional, and you are able to take on ambiguity with tolerance while rapidly switching tasks and context with ease. You thrive in a fast-paced, dynamic setting, working alongside a team that is dedicated to serving TELUS customers across Canada and work in symbiosis with your leaders, their executive, external and internal stakeholders and have natural abilities to nurture relationships.
Your mandate will involve artfully and thoughtfully managing numerous priorities and activities with a high level of professionalism, collaboration and confidentiality.
What You'll Do

• Act as a liaison with internal and external customers, vendors, and team members, managing and prioritizing business meetings and activities
• Manage email distribution lists and send out official communications from the SVP
• Screen and respond to incoming correspondence, inquiries and phone calls with tact and diplomacy
• Organize and capture actions for leadership team meetings and ensure their timely execution
• Act as the first point of contact for the SVP, handling their daily calendar, providing support in prioritizing and handling conflicting priorities. Use judgment and knowledge of departmental issues, priorities and relationships to respond to requests for meetings by booking appointments or referring requests for meetings to department staff, client meeting and beyond
• Manage and prioritize calendar scheduling, travel arrangements, email requests and expenses for the SVP and broader leadership team, as applicable
• Manage Purchase Orders and process legal and consulting invoices
• Coordinate hiring approvals, materials ordering, internal provisioning requests, real estate requests, maintain equipment and services
• Process a variety of materials from draft format (dictation, handwritten notes) or detailed instructions, including letters, memos reports, presentations utilizing Microsoft Word, PowerPoint, Excel, G Suite and Outlook, SAP and other similar technologies
• Follow up on deadlines and commitments to or from executives
• Manage special projects as required
• Prepare regular or ad-hoc reports for ongoing department programs such as recognition and training

Qualifications
You're the missing piece of the puzzle
You've held similar positions, supporting senior executives, and have many of the abilities, acumen and experience points below:

• Strong understanding and practice of human change management
• Willingness to work with a high degree of flexibility in responding to changing priorities
• Event and travel management
• Professional corporate image combined with strong interpersonal skills, and an ability to communicate in a professional manner with senior executive management, internal and external stakeholders (verbal and written)
• Ability to exercise initiative in adapting procedures to address unusual problems
• Ability to respond to communications on behalf of the executive in a timely and professional manner (phone, email, etc.)
• Tact, diplomacy, discretion, independent judgment and initiative used to work on assignments and communications of a sensitive and often confidential nature
• Strong organizational skills with the ability to pay close attention to detail while under tight timelines
• Precise and effectively written emails; ability to edit correspondence and reports
• Resourceful, with the ability to prioritize, multitask and meet deadlines with minimal supervision to meet the needs of internal team members
• Help organize and drive leadership meetings, team and customer events

Core Values:

• You are interested in contributing to our mindset of wellness and employee engagement
• You value and are passionate about diversity, equity and inclusion, team member engagement and the career development of our team members
• You look forward to helping our leadership team operate in a highly effective manner

Helpful knowledge:

• Advanced knowledge of MS Office and Google Suite; ability to create and edit documents and presentations according to branding and template standards; ability to work with complex spreadsheets
• SAP knowledge and experience would be an asset
• Advanced knowledge of Google Suite; multiple calendar management, comfortable dealing with multiple time zones, highly organized archiving skills

Great-to-haves
We are especially motivated to connect with people possessing one or more of the following:

• Knowledge of project management discipline
• Ability to travel on occasion
• Exposure to administrative support responsibilities in a senior management environment
• Background in sales and/or the technology industry
• Financial acumen
• Minimum of 10 years of experience in a similar or equivalent role supporting one or multiple senior executives (VP level and above) in a large corporate setting