Director, Regulatory Developments, Policy & Investigations

Description

Aviso Wealth:

At Aviso Wealth, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso Wealth has to offer at www.aviso.ca.

The Opportunity:

We’re looking for a Director, Regulatory Developments, Policy & Investigations to join our Compliance team.

This role can be mostly remote, however we will on occasion require you to come onsite to our office at 1111 West Georgia St, Vancouver, BC.

Reporting to the VP, Compliance the Director, Regulatory Developments & Investigations is responsible for developing and implementing a robust: (i) framework for ensuring that regulatory developments are identified, assessed, and actioned; (ii) infrastructure for the development and maintenance of the Aviso dealers’ policy and procedures; and, (iii) program for complaint handling and investigations; all to ensure Aviso’s continued adherence to regulatory expectations.

Who you are:

• Leadership – You lead your team and provide regular direction, guidance, coaching, and motivation, all while striving for peak performance. You assist them in overcoming obstacles through additional resources, removal of roadblocks, and providing the level of support required for their success. You delegate and deliver feedback based on the in-depth understanding of your individual team members
• Collaboration – You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization
• Service – You consider both internal and external stakeholders and demonstrate intent of understanding and putting the clients’ needs first. You advocate service excellence and work to deliver solutions that meet the needs. You proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner
• Execution – You are committed to achieving your goals and to succeed. This includes focusing on “getting things done”, as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes

What your day looks like:

Regulatory Developments

• Ensure Aviso Compliance participation in industry groups, for example, to ensure Aviso Wealth maintains an in-depth understanding of the regulatory/industry developments that impact our business
• Manage and maintain centralized monitoring and management of regulatory developments (e.g., regulatory consultations, proposed rules, regulatory guidance) to ensure: (i) detailed review & assessment of their impact on Aviso Wealth’s business operations by impacted stakeholders, (ii) appropriate socialization with impacted stakeholders, and (iii) track status of revision to policy & procedures to meet regulatory expectations (if applicable)

Policy

• Maintain in-depth knowledge of regulatory requirements applicable to Aviso Wealth to provide effective guidance and challenge to subject matter experts and other stakeholders on policy matters
• Maintain the records management system for relevant policy records and data to support Compliance reporting, assurance, and audit purposes
• Manage and maintain the dealer’s Compliance policy infrastructure, which includes appropriate governance and other controls, and processes to: (i) identify triggers for policy updates (e.g. audit or investigation findings, regulatory developments/rule changes, changes to business operations), (ii) identify impacted stakeholders, (iii) conduct an impact assessment, (iv) communicate the potential impact to key stakeholders, (iv) complete the required policy & procedures and/or internal process changes, and (v) complete the required communication & training of the policy changes to all impacted stakeholders
• Work closely with Compliance leaders and other internal subject matter experts to form a strategic approach to policy development that meets regulatory expectations, achieves business objectives, and is consistent with Aviso Wealth’s values and risk appetite

Complaints and Investigations

• Manage and maintain the client complaint handling program for all lines of business of Aviso Wealth
• Drafting and/or approving all substantive responses, investigations and submissions to the regulators and engaging with regulators with ongoing investigations
• Dealing directly with clients and regulators as the firm’s Designated Complaints Officer and escalating matters as needed to the CCO and Senior Management
• Review all ongoing client complaints, investigations, and E&O submissions to ensure resolution in a timely manner and in line with regulatory requirements
• Manage and maintain a complaints and investigations insights reporting, and socialize risk management issues and opportunities for business and to the board

Requirements

Your experience and skills:

• Project management skills are required, as this role must ensure that various stakeholders (e.g., subject matter experts) within other departments complete the required impact assessment and other downstream work needed to address regulatory changes and/or policy updates within stated timelines
• Fluent Communication skills in English are required and bilingual skills in French are an asset
• Extensive experience with reviewing securities regulations (and other regulatory publications) and summarizing that into clear and concise plain language guidance, policies & procedures for impacted stakeholders
• Extensive experience in compliant and investigation handling
• Extensive experience working in the securities industry (IIROC, MFDA, CSA), preferably in a Compliance or risk management role
• Strong organization and records management skills are required

Benefits

Why Aviso Wealth?

At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Here are a few things that set us apart:

• Competitive compensation package that rewards and recognizes individual contributions
• Regular social events to foster teamwork
• Generous vacation time, fitness benefit, parental leave top-up options
• Matching contributions to our retirement program
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees

Equal Employment Opportunity

Aviso Wealth welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso Wealth powers businesses that empower investors. We are a national, integrated financial services company, with approximately $110 billion in assets under administration and management. Aviso Wealth is owned by Credit Union Centrals, Co-operators / CUMIS and Desjardins. Our mutual funds dealer, securities brokerage, and insurance dealer support thousands of financial advisors at credit unions across Canada. Our award-winning online brokerage, Qtrade Direct Investing, and our digital advice platform, Qtrade Guided Portfolios, give Canadians flexible choices for building their wealth. Our asset manager, NEI Investments, offers a comprehensive lineup of responsible investment funds and portfolios, which are available through a national network of advisors. Aviso Wealth also provides custodial services and introducing broker services to independent financial organizations, including banks, trust companies, insurance companies, investment dealers, portfolio managers and financial planning firms. We have operations in Toronto, Vancouver, and Montreal with a regional office in Winnipeg. More information about Aviso Wealth is available at www.aviso.ca.