Manager, Aml & Investigations Quality Assurance

Compensation
Salary Range: $96,307.00 - $120,384.00 - $150,479.00
Expected Salary: Our typical hiring range will be +/- 10% of the midpoint listed above.
Factors influencing this decision include qualifications and market conditions for the role.
Overview
BCLC’s two offices are located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam Indian Band), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples in Vancouver and the Tk’emlúps te Secwépemc territory, situated within the Secwépemc Nation in Kamloops. We honour and respect the people, the territory, and the land we are part of.
We instill public trust by ensuring the highest standards of integrity in gaming and promoting BCLC, Service Providers, Lottery Retailers and eGaming compliance with the laws and regulations pertaining to our business.
As a Crown Corporation that earns more than a billion dollars in annual revenue, BCLC’s commitment to giving funds back to the province is an integral part of our business, but still only one piece of the picture. At BCLC, we exist to generate win-wins for the greater good. We believe everything we do must benefit the well-being of all involved. Through our Social Purpose, we aspire to make sure, in all of our endeavours and transactions and relationships – in the most important sense of life, livelihood, meaning, and well-being – nobody loses, and every person we touch comes out ahead. BCLC is committed to creating a welcoming workplace where everyone feels safe, included, and valued. For us, that means building a team that reflects the diversity of the communities we serve. We all are winners when differences are respected, valued and celebrated.
Joining the Legal, Compliance, Security (LCS) team at BCLC means you’ll be working with a trusted, player focused team of professionals dedicated to ensuring the safety of our players and that our business does not create an opportunity for illicit activities. This is the group that oversees anti-money laundering, investigations, compliance, corporate security, asset protection, privacy, freedom of information, records management, legal services, corporate policies and data governance, which form the basis of many things we do at BCLC.
Job Summary
The Manager, Anti-Money Laundering (AML) & Investigations Quality Assurance (QA) is responsible for ensuring BCLC remains compliant with AML regulations, investigative standards and best practices, thereby avoiding sanctions including significant Administrative Monetary Penalties and reputational harm.
Key Accountabilities

• Proactively develops, maintains and manages critical relationships with various internal and external contacts and departments, in support of the QA program, most notably with BCLC Audit Services, Enterprise Compliance, and Enterprise Risk Management;
• Accomplishes quality assurance objectives by monitoring, reviewing, and enforcing policies and procedures;
• Liaises with the Gaming Policy Enforcement Branch (GPEB) Audit Division at management level, regarding matters relating to audits that may impact the department ; ensures operational FINTRAC Compliance, including working with various Service Provider Compliance managers to ensure adherence to FINTRAC guidelines;
• Coordinates and provides s training and direction, with respect to any systemic quality issues to BCLC and Service Provider staff to mitigate risk;
• Prepares quality documentation and reports by collecting, analyzing, and summarizing information and trends;
• Identify areas of risk and make recommendations on operational improvements, processes for compliance, quality assurance and additional training essential to mitigate risk.
• Develops quality control and assurance policies and procedures, including sampling methodology;
• Coordinates audits with GPEB, FINTRAC and BCLC Internal Audit Services. Reviews the GPEB/FINTRAC audits and in consultation with the managers of AML Programs, Intelligence and Investigations supports the development of action plans to correct/rectify any shortfall or issues identified;
• Manages team of QA analysts whose purpose is to monitor, identify, and resolve quality concerns that may give rise to adverse regulatory findings;
• Conduct regular Quality Assurance Reviews across all aspects of the AML program and Investigations program and issue formal reporting to Senior Management;
• QA Manager will utilize statistically validated criteria to identify issues with the quality of FINTRAC reporting, specifically LCTR, CDR, and STR. Regarding STR reporting, ensures the highest investigative standards are adhered to in support of decisions;
• Create and maintain various AML and Investigations documentation suitable for Audit and Regulatory Review;

Minimum Required Qualifications
Education and Experience

• A degree/diploma in a business discipline such as Commerce; Business and/or Analytics;
• A Certified Anti Money Laundering Specialist (CAMS);
• 5-7 years related experience with progressive levels of responsibility, including recent people management experience;
• An equivalent combination of education and/or experience may be considered.

Technical Requirements

• Demonstrated experience in initiating and maintaining strategic and tactical partnerships throughout the enterprise and industry wide;
• Ability to act on own initiative, to exercise sound judgment and to prioritize tasks;
• Strong problem-solving, and business acumen;
• Demonstrated success in developing and supporting business intelligence applications;
• Ability to work effectively in ambiguous situations;
• Excellent interpersonal, time management, multi-tasking and organizational skills.
• Excellent analytical ability, a strong understanding of analytical concepts and well developed creative problem solving skills;
• Ability to think quickly and respond appropriately to different audiences;
• Strong knowledge of related software applications and analytical tools;
• Excellent organizational and planning skills;
• Extensive knowledge of the relevant Sections of the Gaming Control Act, Criminal Code, Proceeds of Crime (Money Laundering) and Terrorist Financing Act, and FINTRAC Guidelines;
• Excellent written and oral communications and the ability to develop and provide reports and recommendations for senior management;
• Knowledge of the methodologies used in gathering and analyzing business requirements for predictive model generation;
• Excellent interpersonal skills;
• Advanced communication skills, both written and oral with the ability to develop technical documentation and to explain complex information in an effective manner;

Additional Information

• Relocation assistance is available for successful job candidates.
• BCLC values work life balance and offers remote work options for its employees.
• To build a rich diverse workforce representing the communities which we serve, we welcome applications from people of all colours and cultures, persons with diverse abilities, and members of the 2SLGBTQIA+ community.
• If you are in need of accommodation or special assistance at any step of your application, please send an email with your request to [email protected].
• For over more than a decade, we have been recognized as one of BC’s Top Employers – and we are constantly seeking ways to improve our employee and player experience. To learn more about BCLC, please visit: https://corporate.bclc.com/careers/overview.html

Please Note
This opportunity will remain open until a qualified candidate pool has been established.
Candidates must be legally entitled to work in Canada and be 19 years of age to work at BCLC.