Product Quality & Compliance Manager

WHO YOU ARE
•You have 2-3 years of leadership experience in a customer-oriented high-volume commercial retail environment
•You’re an ambassador and a good example of good IKEA leadership and IKEA values
•You have a proven ability to deliver strong business results through people and are business-minded and have a good understanding of customer behaviour in an omnichannel retail environment
•You’re able to plan and execute operations in a busy high volume retail environment and can maintain effective work and leadership behaviour in the face of setbacks or pressure.
•You have extensive knowledge of the store's product quality, safety, and recovery processes and good understanding of merchandising techniques and how to create a commercially attractive As-Is offer, both instore and online.
•You’re knowledgeable IKEA product range as well as functions within the IKEA units and how they contribute to the product quality, safety and recovery processes.
•You have extensive knowledge of using IT systems and other tools in daily work duties and good knowledge of the waste management and sustainability principles.
•You have a good understanding on how each workflow within product quality, safety and recovery affects the profit and loss of the unit.

WHAT YOU'LL BE DOING DAY TO DAY
•Lead, coach and develop the Product Quality & Recovery team with a focus on putting the customer first in everything we do.
•Co-operate across functions in the customer meeting point to ensure everyone understands and actively contributes to the product quality & safety and recovery processes.
•Take the lead in ensuring that the unit works proactively with improving customers product experience, by acting as an ambassador for our customers’ product experience and ensuring timely reporting of any product safety, compliance or quality deviations, incidents, and risks in the IKEA product deviation reporting system.
•Establish the pre-requisites for the team to deliver customers a great commercial shopping experience in As-Is, as well as efficient circular recovery operations to reduce the environmental and financial impact of the products that end up in the reverse flows.
•Lead establishment of efficient and effective ways of working in the unit to block & sales stop IKEA products with identified product safety and/or quality deviations, thereby preventing any sales stopped, defect or recalled products from reaching our customers.
•Set goals and action plans for assigned department. Follow-up and take proactive actions to continuously improve upon the performance by benchmarking towards other units and using proven solutions and good examples to identify improvement opportunities.
•Identify and continuously ensure optimal usage of common working methods, processes and tools related to the product quality, safety, and recovery processes.
•Actively lead and promote the IKEA social and environmental commitments and work with the team to understand how, together, you can contribute to sustainability and circularity.
•Develop the team and its individual members and ensure plans for succession.

OUR TEAM WITHIN IKEA
We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!




JUST SO YOU KNOW
In the IKEA world this job is officially referred to as Product Quality & Recovery Manager