Director Communications Jobs

BC Financial Services Authority (“BCFSA”) helps to protect British Columbians during the biggest financial decisions in their lives. We regulate B.C. ’s financial services sector, including credit unions, real estate licensees, registered pension plans, insurance and trust companies and mortgage brokers. Through modern, effective and efficient oversight, BCFSA protects consumers by impartially setting and enforcing standards across the entire sector ensuring the prosperity of the province.

BCFSA is an equal opportunity employer and welcomes applications from all groups. This includes Indigenous Peoples, women, visible minorities, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who may contribute to diversity at BCFSA.

We recognize unique styles, perspectives, beliefs, and creativity that support a diverse, respectful, inclusive and collaborative work environment. To achieve this, we are committed to:

• Hiring team members who represent the population we serve;

• Removing barriers that may prevent equitable employment; and

• Supporting respectful work environments where everyone feels included and able to produce excellent results.

BCFSA is proud to be Great Place to Work Certified™. This is based on direct feedback from our Team Members. Our organization has also been selected as one of BC's Top Employers (2023) in recognition of our competitive compensation, work-life balance, and progressive programs.

WHAT WE OFFER:

When you join us, you become part of a high-performing team. Here, each Team Member can bring their unique talent to make outstanding contributions as we work towards the common goal of protecting British Columbians during the most important financial transactions in their lives. We offer:

• Healthy living and work-life balance

• Comprehensive health and wellness benefits plan

• Opportunities for personal and professional development

• Competitive compensation

• A challenging and engaging team environment

• Defined benefits pension plan which provides guaranteed income for life

• Flexible work arrangement for eligible positions

• Our team members enjoy the flexibility of a hybrid work model. They can choose every day where they want to work to be the most effective, from the comfort of their home to our beautiful office in downtown Vancouver. (Eligibility may vary, depending on position).

SUMMARY

The Director, Communications supports BCFSA to achieve its mandate and live its corporate values by providing strategic communications for internal and external stakeholders. The position is BCFSA’s primary media contact and spokesperson responsible for public relations, strategic communications planning, brand development, and issues management.

ACCOUNTABILITIES

• Leads the development and implementation of the Communications Strategy and branch operational plan for internal and external communications.

• Leads a diverse team of communications professionals who deliver on branch operations and supports team members development to achieve their full potential in their role and career.

• Develops and/or reviews relevant executive briefing and presentation materials, ensuring timeliness and accuracy to inform direction and decision making.

• Directs the development of BCFSA’s website and social media presence to enhance user experience, information sharing, and data collection.

• Works in collaboration with business leads to develop BCFSA publications including newsletters, annual reports, licensee and consumer advisories, press releases, fact sheets, webinars, videos, key messages, and executive speeches.

• Leads internal communications including Intranet, Town Halls, Team Dialogues, and CEO messages to enhance engagement and build awareness of core values and corporate/regulatory matters.

• Leads advertising and marketing campaigns, digital and graphic design services, and public feedback mechanisms.

• Directs ongoing development of BCFSA’s brand design, style guides, and branded document templates.

• Speaks on behalf of BCFSA in media and public relations as needed.

• Builds and fosters strategic and collaborative relationships with a diverse range of internal and external stakeholders.

• Creates mechanisms for feedback, develops key performance indicators, tracks progress, and regularly reports on status of the communications strategy and operational plan.

• Oversees the development of corporate communications policies, procedures, performance standards, and service levels.

• Provides project management and risk management methodology in key communications projects, programs, and services.

• Manages branch budget and oversees procurement with communications vendors and service providers.

• Continuously learns global trends and innovates strategic communications strategies and practices. Leads and/or participates in operational planning and reporting for one or more program areas to support reliable program accountability, organizational core values and mandate.

JOB REQUIREMENTS/QUALIFICATIONS

• Bachelor’s Degree in Communications, Public Relations, Journalism, or English and extensive experience in media/public relations, advertising/marketing, and corporate communications in a mid-to-large organization (preferably in a public sector/regulatory environment). An equivalent combination of education and recent experience will be considered.

• Experience developing and implementing strategic communications plans.

• Minimum 5 years' experience leading a diverse team of communications professionals including professional development and performance management.

• Experience applying communications principles, concepts, and methodologies to communications deliverables including issues management, advertising/marketing, and media/public relations.

• Exceptional communications skills and proficiency in written and spoken English.

• Knowledge of up-and-coming communications strategies including application of Artificial Intelligence (AI).

• Knowledge of project management and risk management principles and practices.

• Experience managing budgets and contracts.

• Ability to build and maintain relationships with internal and external stakeholders.

PROVISOS

Candidates must be eligible to work in Canada and living in British Columbia or intent to settle in the province.

BCFSA wants to ensure every job applicant is treated fairly and with respect and encourages applications from all candidates, including those with diverse abilities. We welcome you to inform us confidentially if you may require any special support in the application process, including disability accommodation, in order to participate fully in our recruitment experience. Email us at [email protected] to notify us of any needs related to your job application.