Coordinator, Program Development Jobs

Requisition ID: 8914

Department: Ottawa Public Library

Service: Client Services

Branch: Program Development

Employment Type: 1 Permanent Full Time Position

Work Hours: 35.00 hours per week

Affiliation: CUPE 503 Library 

Salary Information: $77 715,82  - $92 754,48  annually (2023 rates of pay)

Location: 100 Tallwood Drive  

City: Ottawa, ON

Job Category: Ottawa Public Library 

Application Close: 05/07/2023

Job Summary

Reporting to the Manager, the Program Development Coordinator exercises responsibility for the day-to-day operation and coordination of centralized program planning, implementation and evaluation for children, teens and adults. The Coordinator performs administrative and human resource management duties; participates in the development of policies, procedures and objectives for library services; maintains an up-to-date knowledge and expands awareness of Library developments and establishes and maintains liaisons with internal and external contacts. Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian Federation of Library Associations position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on providing customer service excellence.

Education And Experience

Master’s Degree in Library and/or Information Science from an accredited library school.

Minimum of four (4) years of progressively increased responsibilities, including supervisory experience and some experience planning and developing programs and services.

KNOWLEDGE

• Electronic database and other bibliographic searching techniques.
• General knowledge of Library policies and procedures.
• Supervisory techniques and practices.
• Management principles, including policy and procedural development, human resource management, budgeting and monitoring.
• Methods and techniques for customer service and complaint investigation and resolution.
• Adult/Children literature in a variety of formats, readers’ advisory services, trends in reading, literacy and ESL collections and adult/children’s programming.
• Principles of public library programming and program development.
• General knowledge of Ottawa Public Library policies and procedures related to health and safety.
• Working knowledge of applicable occupational health and safety legislation.
• Theories and principles of library science as well as methods and techniques of library operations.
• Reference resources in print, microform and electronic formats and of current developments in reference services.

Competencies, Skills And Abilities

• Develop workplans; assign work, evaluate performance and supervise staff.
• Ability to work well with new technology
• To prepare and analyze statistics and report to management.
• Lead by example, demonstrating integrity, creativity and enthusiasm in achieving results directly and through staff work teams.
• Evaluate existing methods and procedures, analyze alternatives and develop and implement effective solutions or changes.
• Data-entry, retrieval and keyboarding skills including use of standard office equipment, including operating an IBM compatible computer in Microsoft Windows.
• Exercise effective judgement and independent decision-making capabilities.
• Perform multiple tasks concurrently.
• Excellent verbal and written communication skills.
• Minimum keyboard skills of 25 wpm.
• Well-developed organizational skills.
• Use tact, discretion and confidentiality.
• Mediate and resolve conflicts effectively.

Leadership Competencies:

The key competencies that describe the skills and behaviours expected to be demonstrated by managers and supervisors at the City of Ottawa are available on Ozone. The seven Leadership Competencies, which align with Servant Leadership, are:

• Fosters Innovation and Change - Develops an environment that embraces innovation and efficiently integrates change into the organization
• Strategic Leadership - Sets/implements the strategic direction, understands internal and external trends, the political sensitivities of the organization and applies this knowledge to support the long-term vision and success of the City
• Delivers Results - Creates effective plans and performance measures, holds themselves and others accountable for measurable, high quality, timely and cost-effective results
• Engages Employees - Leads, coaches, mentors and develops an engaged, diverse workforce of individuals and teams, where work is performed in a safe, respectful environment and successes are recognized and celebrated regularly
• Client-centric Focus - Serves the client interest through focusing individual, team and organization effort on identifying and meeting key and diverse client needs (the term “client” includes both internal and external clients)
• Builds Collaborative Relationships - Proactively communicates, builds and utilizes professional relationships and partnerships with all internal and external stakeholders
• Demonstrates Business Sense – Understands the impact of decisions on the business and the ability to strive to improve business performance; requires an awareness of business issues, processes and outcomes as they impact the community, the City’s reputation and strategic direction

What You Need To Know

• Additional vacancies may occur during the competition process.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
• Language Requirement: Designated Bilingual – specific level of language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates who do not meet language requirements will be required to participate in training.
• Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check to the Ottawa Public Library’s satisfaction

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The Ottawa Public Library promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.

Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The Ottawa Public Library provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre (email: [email protected]) at 613-580-2424, extension 47411 HR Service Centre at 613-580-2424, extension 47411.