Manager, Operations And Development, Specialty Drug Care Program (Remote)

About The Role

This position will focus on the management of Data & Reporting, Process Design Improvements, and Program Development to enhance and expand the Specialty Drug Care Program. The Manager, Operations and Development reports directly to the National Lead, Drug Plan Solutions.

A DAY IN THE LIFE

• Create and manage ad hoc requests to the Specialty Drug Care Program CRM
• Provide input into gaps requiring development i.e. PowerBI and CRM
• Support a positive work environment working within a team-based structure.
• Process Design Improvements and Program Development
• Oversee the day-to-day assignment and operations of the Specialty Drug Care Program Development Analyst and Support Specialist
• Define, implement and improve processes to support expansion of the Specialty Drug Care Program mandate
• Participate in program management meetings
• Support the design, creation, testing and implementation of internal and external reports, dashboards, and presentations to demonstrate the Specialty Drug Care Program expertise and statistics
• Ensure all performance expectations are monitored and sustained by the Data & Reporting team
• Support administrative processes including the monitoring of data integrity
• Management of the Data & Reporting Team
• Represent the Specialty Drug Care Program in cross-team process improvement initiatives
• Implement and evaluate new program initiatives that impact the Specialty Drug Care Program
• Serve as the Specialty Drug Care Program’s Subject Matter Expert within the BSRX Process Design Team
• Support the Data & Reporting staff in meeting performance expectations and completes annual reviews

What You Bring To The Team

• Strong organizational skills
• Demonstrated ability to work with people across disciplines/departments
• Exceptional written and oral communication skills
• Excellent computer skills including Microsoft suite of products (minimum intermediate level Excel, Word, PowerPoint)

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. At Bayshore all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two dose vaccine series or one dose of a single- dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the official start date of hire. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.

Primary Location

ON-Mississauga